Emily Matzelle's Posts

Freelance Writer

Emily Matzelle is a freelance writer based in the Chicagoland area. She’s spent 18+ years writing for a variety of industries including technology, health care, B2B and B2C. Emily has worked with CompTIA since 2011.

  • CrushBank Introduces the Most Intelligent Helpdesk Ever…Yours

    Jul 24, 2018, 20:28 PM by Emily Matzelle
    Usually the individual with the least experience is the first line of defense at the helpdesk. He or she could be spending upwards of an hour trying to find the answer to a ticket that should only take them 15 minutes. Harnessing the power of IBM Watson, CompTIA Premier Member CrushBank is changing that mentality.
    Full story
  • CompTIA Stackable Certifications: What’s Your Perfect Stack?

    Jun 11, 2018, 18:57 PM by Emily Matzelle
    Where do you see yourself in 1 year, 5 years or even 10 years? Many of us don’t have a definitive answer. Our mentors will tell us to set small goals along the way and take the necessary steps to achieve them. But even then, how do we know we’re on the right path? CompTIA Stackable Certifications are here to help.
    Full story
  • Bringing Hospitality to the Help Desk

    May 23, 2018, 17:52 PM by Emily Matzelle
    When it comes to the help desk, a good technician must be both knowledgeable and personable – but that often isn’t the case. Meet Karolis Krikstanas, who successfully paired his interest in IT with a hospitality skillset and a CompTIA A+ certification to move out of the hotel industry and on to the help desk.
    Full story
  • Higher Thinking: AI, Automation and the Future of Jobs

    Apr 27, 2018, 19:32 PM by Emily Matzelle
    As a steady stream of disruptive new tech goes mainstream, what will happen to our jobs? Find out here.
    Full story
  • 3 Keys to Cybersecurity: Knowledge, Awareness, Follow-Through

    Jan 5, 2018, 19:50 PM by Emily Matzelle
    With a background in network administration and security totaling more than 20 years, four CompTIA certifications and years of computer security study under his belt, Paul Yoder jumped at the chance to start his own security program from scratch at El Camino Community College. But, as he would soon discover, the task would encompass more than creating policies and procedures. It would take a true hands-on, grassroots effort to push info security to the top of the priority list.
    Full story
  • The Top 6: What You’ll Bring to the Table with the New CompTIA Security+

    Oct 25, 2017, 20:03 PM by Emily Matzelle
    The new CompTIA Security+ emphasizes hands-on skills, as well as risk management. And it continues to cover the foundational skills for all IT jobs that require cybersecurity skills.
    Full story
  • Mentorship, Dedication and Ambition: How CompTIA A+ Opened Doors for One IT Pro

    Jul 7, 2017, 15:58 PM by Emily Matzelle
    Aaron Smith had little background in technology but discovered a love for IT while working as a teacher's aide. More than 20 years and a handful of certifications, Smith has blended his passion for education with his love for IT.
    Full story
  • Shadowing Success: Rob Rae

    Jul 3, 2017, 13:51 PM by Emily Matzelle
    We all have the same 24 hours each day to work with, but some people are more efficient with their time. How do they do it? We chatted with self-described road warrior Rob Rae, vice president of business development at Datto, Inc., to learn how he successfully navigates his role as the face of Datto in the channel.
    Full story
  • 5 Ways to Save When Traveling for Work

    Jun 14, 2017, 14:24 PM by Emily Matzelle
    As an IT pro, you know that staying on top of continuing education and training in this field is everything, and attending industry conferences should be a no brainer. But getting to these conferences can cost a pretty penny. Here’s some tips on how to maximize the benefits of attending education and networking events while saving some dough.
    Full story
  • A Day in the Life of an IT Pro: Tier 1 Help Desk Specialist

    May 19, 2017, 20:03 PM by Emily Matzelle
    After graduating from Creating IT Futures IT-Ready program and earning CompTIA A+, Mai Yia Vue was offered a position as a help desk specialist for U.S. Bank in Minneapolis. Nine months into her first IT job, we checked in to learn about her job and her plans for the future.
    Full story