CompTIA's legal and privacy documents are set forth below. You can use the buttons or the navigation pane to the right to find the relevant documentation. If you have additional questions, you can email [email protected] or [email protected] for more information.
The following provides examples of the type of information that we collect from you and how we use that information.
|Types of Data
|Primary Purpose for Collection and Use of Data
|Account Registration or Membership Application
|We collect your name, contact information, and professional information such as your company or industry upon account creation. We also collect information relating to the actions that you perform while logged into your account.
|We have a legitimate interest in providing account related functionalities to our users. Accounts can be used to save your preferences and transaction history.
|Certification and Learning
|We collect attendance records and learning information, as well as the information you enter on exams (which may include video of you and your surroundings if you select the online testing option), customer service interactions, and any certification verification requests that you have made. For more information, please see the Candidate Agreement.
|We have a legitimate interest in ensuring that our certification and learning standards.
|Cookies and first party tracking
|We have a legitimate interest in making our websites operate efficiently.
|Cookies and Third-Party Tracking
|We participate in behavior-based advertising, which means that a third party uses technology (e.g., a cookie) to collect information about your use of our websites so that it can provide advertising about products and services tailored to your interests on our websites or on other websites.
|We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
|We sometimes collect demographic information.
|We have a legitimate interest in understanding our users and providing tailored services.
|If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.
|We have a legitimate interest in understanding how you interact with our communications to you.
|If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send, so that we can reply.
|We have a legitimate interest in receiving, and acting upon, your feedback or issues.
|When you register for one of our email lists, we collect your email address and/or postal address.
|We share information about our events, products, and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
|We collect information from your mobile device such as unique identifying information broadcast from your device and location when visiting our websites or using our application.
|We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
|We collect information that you provide as part of a co-branded promotion with another company. We may also have service providers collect information on our or our partners’ behalf.
|We have a legitimate interest in fulfilling our promotions.
|Surveys and Member Portals
|We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
|We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
|We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud or other security incidents.
|We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
|We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
In addition to the information that we directly collect from you, we may also receive information about you from other sources, including third parties, our affiliates, or publicly available sources. For example, we may receive information on graduates from a university or an employer.
In addition to the purposes and uses described above, we use information in the following ways:
Although the sections above describe our primary purposes in collecting your information, in many situations we have more than one purpose. If you register for membership, for example, we may collect your information to perform our contract with you. We also collect your information as we have a legitimate interest in maintaining your information after your membership concludes so that we can quickly and easily respond to any questions about your history with the organization. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in maintaining our programs.
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
You have the following choices regarding your personal information:
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use commercially reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot absolutely guarantee the security of your personal information. If legally required and/or permitted by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
The following additional information relates to our privacy practices:
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
If you are dissatisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority. EU data subjects may also inquire about our privacy practices by contacting us as set forth below:
CompTIA UK Ltd.
1 Ropemaker Street
London, England EC2Y 9AW
Last Revised: April 4, 2023
Effective Date: April 4, 2023
The Family Educational Rights and Privacy Act of 1974 (“FERPA”) is a federal law that protects the privacy of student education records and gives students and their parents certain rights regarding those educational records.
CompTIA Tech Career Academy (CTCA) maintains basic student records that describe and document their work and progress. These education records often include permanent and local addresses, admissions records, enrollment status, course grades, reports and evaluations, completion of requirements, progress toward certification, and other correspondence with or concerning the student.
For maximum utility, student records must be accurate and complete. These rights below apply to the student or the student’s parent or legal guardian in cases where the student is under 18 years of age. CTCA students may request access to their own education records and may rectify and add to them for additional clarification. CTCA students can request access to their education records by contacting [email protected]. CTCA students may submit a written request identifying the specific record or records he/she wishes to inspect. CompTIA will provide a response within 45 days of receiving the request. When a record contains information about more than one student, the requesting CTCA student may only inspect and review the portion of the record relating to him or her. CTCA students are not permitted to view letters and statements of recommendation to which they waived their right of access, or that were filed prior to January 1, 1975.
CTCA students should direct any questions they have about the accuracy of records to [email protected]. If questions remain, the request will be forwarded to privacy, legal, and IT. If necessary, where informal communications have not resolved the issues submitted, committee review may be necessary to resolve any issue concerning record accuracy.
Pursuant to both CompTIA policy and FERPA, CTCA students and former students have the right to:
FERPA “directory information” is student information that can be made publicly available without being considered an invasion of student privacy. Directory information includes name (including recorded name), local address, local phone, certificate status, email address, and enrollment status.
CompTIA does not typically disclose student directory information. However, a CTCA student may inform CompTIA if they wish to prevent disclosure of their directory information, which is known as putting in place a “FERPA Block.” To do so, a CTCA student must inform CompTIA of their decision in writing within 15 days of the course start date. CTCA students should be aware of the possible consequences of putting in place a FERPA Block, such as missed mailings, messages, and announcements or potential non-verification of certification status. CTCA students who have previously placed a FERPA Block on their directory information may reverse this decision by writing CompTIA.
In addition to allowing directory information disclosures, as set forth above, FERPA permits disclosure of educational records without a student’s knowledge or consent under certain circumstances. Disclosure, for example, is permitted to CTCA officials with a legitimate educational interest in the records, meaning that the person needs the information to fulfill his or her professional responsibilities, including instructional, supervisory, advisory, administrative, academic or research, staff support or other duties. “CTCA officials” may include faculty; administrators; clerical employees; professional employees; and/or independent contractors performing functions for CTCA. A student’s education record also may be shared with parties outside of CTCA under certain conditions, including, for example, in situations involving a health and safety emergency. In addition, CTCA may forward a student’s education records to other agencies or institutions that have requested the records and in which the student seeks or intends to enroll or is already enrolled so long as the disclosure is for purposes related to the student's enrollment for training or exam delivery.
If CTCA determines that a student has committed a disciplinary violation involving a violent crime, a sex offense, or cheating, it may also, if legally permitted, disclose certain information about the disciplinary case. The disclosure may include the student’s name, the violation committed, and the sanction imposed.
Last Revised: April 11, 2023
Effective Date: April 11, 2023
Effective Date: 02/14/2023
PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE SERVICES, YOU (“YOU,” “YOUR,” OR “USER”) AGREE TO THE TERMS OF THIS AGREEMENT. If you do not agree to be bound by the terms of this Agreement, please discontinue your use of the Services immediately.
PLEASE NOTE THAT THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN WE AND YOU, INCLUDING AN ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. PLEASE SEE THE “DISPUTES; ARBITRATION” SECTION BELOW FOR COMPLETE DETAILS AND REVIEW IT CAREFULLY.
2. Copyright. Unless otherwise indicated, the copyright in the content of the Services, including the screens displayed on the Services and software used to provide the Services, is owned by CompTIA. You may not modify, copy, reproduce, republish, upload, post, transmit, perform, display, prepare derivative works based on, or distribute in any way any portion of the Services, including software used to provide the Services.
3. Availability of CompTIA Products and Services. CompTIA may, in its sole discretion, modify or discontinue the Services or any aspect thereof, including any information or materials contained in the Services, without prior notice and without liability. Services and products offered on the Services are not necessarily available in all geographic areas. Your eligibility to obtain particular services and products is subject to the final determination of CompTIA.
4. Purpose of the Services; Accuracy of Information. The information contained in the Services is for informational purposes only. We attempt to provide information that is complete, accurate and current. However, despite our efforts, information available on the Services may occasionally be incomplete, inaccurate or out of date. Accordingly, you should not rely on information contained in the Services. Such information is not intended to replace, and should not be interpreted or relied upon as professional advice from CompTIA, whether legal or otherwise. Please consult with your own professional experts for all advice concerning legal matters, human resource matters, and the like that may be discussed in the Services.
5. Usage. The Services are accessible to you through a computer or other access device. The content of the Services may include information, editorial content, chat rooms, and links to other websites. You are responsible for all charges associated with accessing the Services.
6. Access to Certain Portions of the Services. Access to certain portions of the Services is restricted and personal to individual members of CompTIA, holders of certain CompTIA certifications, or others. To become eligible to access any such portions of the Services, you may be required to create an account or give CompTIA certain information. If you create a user account on the Services, you must do so only for yourself and in your own name. You agree to provide true, accurate, and complete information and to update this information when it changes. You must not impersonate any person or entity or otherwise misrepresent your identity or affiliation. If you provide any information that is untrue, inaccurate, outdated, incomplete, or misleading, or if CompTIA suspects that you have provided any untrue, inaccurate, outdated, incomplete, or misleading information, CompTIA may, in its sole discretion, suspend or terminate your membership, certification status, and/or right to access all or part of the Services. If you have a user ID and/or password to enable you to access restricted portions of the Services, you must not permit use of your user ID or password by any other person. You are solely responsible for maintaining the confidentiality of your ID, password, and other account information. You will be responsible for all usage of the Services made with your user ID and or password. You agree that you will notify CompTIA immediately of any unauthorized use of your password, user ID, or account, or any other breach of security. You agree that you will log off of the Services immediately when you are finished using it in order to prevent fraud or other use by other persons. CompTIA may, in its sole discretion, suspend or terminate any user account in the name of a group or organization or that it determines to have been used by multiple individuals.
7. Restrictions on Usage. As a condition to your right to use the Services, you will not: (a) engage in any activity that disables, interrupts the Services or otherwise impedes their operation or limits their availability to others; (b) alter in any way the content of the Services; (c) circumvent or disable any access control or security features of the Services; (d) scrape or frame the contents of the Services; (e) decompile, disassemble or reverse engineer any software used to provide the Services; (f) use the Services to post or otherwise disseminate any unlawful, threatening, defamatory, offensive, obscene, vulgar, pornographic, profane, indecent, or fraudulent communication of any kind, as determined by CompTIA in its sole discretion; (g) use the Services to post or otherwise disseminate any communication that infringes or dilutes any intellectual property or that violates any person’s rights of privacy or publicity; (h) use the Services to transmit any virus, bot, worm, Trojan horse, or other harmful software; (i) use the Services to post or disseminate any communication that encourages or assists any other person to engage in illegal activities; (j) use the Services or any information contained in the Services to assist in any way with the transmission of unsolicited email messages to any other person; (k) impersonate any other person or entity or misrepresent any fact about yourself; (l) distribute, transfer, or disseminate any information derived from the Services through or onto a searchable, machine-readable database; (m) use the Services to collect information about other users of the Services; or (n) attempt to use the Services to gain unauthorized access to other computer systems or networks connected to the Services.
8. Monitoring by CompTIA. CompTIA has the right, but not the obligation to monitor the use of the Services. If CompTIA monitors the use of the Services, CompTIA may examine, copy, and record any information relating to your usage of the Services. CompTIA reserves the right to disclose any such information in order to comply with any law, regulation, or governmental request. CompTIA shall have the right, but not the duty, to remove any communication that CompTIA, in its sole discretion, finds to be objectionable or inappropriate.
9. No Warranties. THE SERVICES, INCLUDING THE INFORMATION AND MATERIALS ON THE SERVICES, ARE PROVIDED ON AN “AS IS” BASIS. COMPTIA DOES NOT WARRANT THE COMPLETENESS, ACCURACY, TIMELINESS OR ADEQUACY OF THE INFORMATION AND MATERIALS ON THE SERVICESAND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE SERVICES. NO WARRANTY OF ANY KIND, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONNECTION WITH THE SERVICES.
10. Limitation of Liability. IN NO EVENT WILL COMPTIA BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, LOSSES, OR EXPENSES, OR FOR ANY OTHER DAMAGES IN EXCESS THE GREATER OF THE AMOUNT YOU ACTUALLY PAY TO COMPTIA FOR USE OF THE SERVICES IN THE 12 MONTHS PRIOR TO A CLAIM OR $100, THAT IN ANY CASE ARISE IN CONNECTION WITH THE USE OF THE SERVICES OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF COMPTIA OR REPRESENTATIVES THEREOF ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES, OR EXPENSES. COMPTIA SHALL NOT BE LIABLE FOR ANY CONSEQUENCES OF YOUR RELIANCE ON ANY ADVICE, OPINIONS, STATEMENTS, OR RECOMMENDATIONS THAT APPEAR ON OR ARE DISSEMINATED THROUGH THE SERVICES. ANY SUCH RELIANCE IS AT YOUR OWN RISK. COMPTIA SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SERVICES. SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATION OF INCIDENTIAL OR CONSEQUENTIAL DAMAGES, SO THE DISCLAIMERS AND LIMITATIONS SET FORTH IN THIS SECTION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED WARRANTIES MAY LAST, SO THE LIMITATIONS SET FORTH IN THIS SECTION MAY NOT APPLY TO YOU. THIS SECTION GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS. THESE OTHER RIGHTS VARY FROM STATE TO STATE.
11. Acknowledgment of Warranty Disclaimers. You acknowledge and agree that CompTIA would not have made the Services available to you without the warranty disclaimers and the limitations on liability and remedy that appear in this Agreement.
12. Indemnification. You agree to defend, indemnify, and hold harmless CompTIA (including its affiliates) and their respective directors, officers, employees, and agents from and against all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or accruing from (i) any material posted or otherwise provided by you that infringes any copyright, trademark, trade secret. trade dress, patent or other intellectual property right of any person or defames any person or violates their rights of publicity or privacy; (ii) any misrepresentation made by you in connection with your use of the Services; (iii) any noncompliance by you with the terms of this Agreement; and (iv) any claims brought by persons or entities other than you or CompTIA arising from or related to your access and use of the Services, including the information obtained through the Services.
13. Termination. CompTIA, at its sole discretion, and for any reason or for no reason, may terminate your password or your access to all or part of the Services, and may delete and discard any information that you have published, sent or received on or via the Services.
14. Trademarks. No CompTIA trademarks or trademarks owned by any other person that appear on the Services may be copied, downloaded, or otherwise utilized without the express written consent of the owner of such trademark.
15. Minors. If you permit any minor child to use the Services, you will be solely responsible for: (i) the online conduct of such minor child; (ii) the monitoring of such minor child's access to and use of the Services; and (iii) the consequences of any such usage.
16. Child Online Protection Act Notification. Pursuant to 47 U.S.C. Section 230(d), as amended, CompTIA hereby notifies you that parental control protections (such as computer software, hardware and filtering services) are commercially available for you to purchase. These protections may assist you in limiting access to material that could be harmful to minors. Information about purchasing such protections is available at
17. Infringement Policy. CompTIA has adopted a policy of terminating in appropriate circumstances the accounts of users of the Services who are repeat infringers of copyright. In addition, pursuant to 17 U.S.C. Section 512, as amended,
CompTIA has implemented procedures for receiving written notification of claimed copyright infringements and for processing such claims in accordance with the law. All claims of copyright infringement must be submitted to CompTIA in a written complaint
that complies with the requirements below and is delivered to our designated agent to receive notification of claimed infringement.
To submit any such complaint by mail, please use the following address:
3500 Lacey Road, Suite 100
Downers Grove, IL 60151
To submit any such complaint by e-mail, please use the following address: [email protected].
Any notification of claimed copyright infringement must include the following information:
If you have a legal complaint other than a copyright claim, please send it to us at the following address:
3500 Lacey Road, Suite 100
Downers Grove, IL 60151
Your complaint should clearly identify the relevant issue and include information that we can use to contact you.
18. Public Information. If you post any material in any form on the Services, or disseminate any information through the Services, you will be deemed to grant CompTIA a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable, nonexclusive license to use, reproduce, create derivative works of, make available, distribute, perform, display and in any other way exploit the material and information you provide for any purpose. Such material and information will be deemed to be public.
19. Notice. We may be required by law to notify you of certain events. You hereby acknowledge and agree that such notices will be effective upon our posting them in the relevant Service or delivering them to you by e-mail. If you do not provide us with an accurate and current e-mail address, we will not be responsible for failure to notify you.
20. Limit on Exportation. Unless otherwise specified, the Services are intended solely for use in the United States of America. CompTIA operates the Services from its offices in the State of Illinois, United States of America. CompTIA makes no representation that the materials on the Services are appropriate or available for use outside of the United States. Those who choose to access the Services from outside of the United States do so with this understanding and are responsible for compliance with local laws. Software that is used to provide the Services is subject to United States export controls. Access to the Services by persons in any country that is subject to a U.S. government embargo, or any person listed on a U.S. government “watch list” of prohibited or restricted persons, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce, is also prohibited. By using the Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
21. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, U.S.A., without giving effect to any principles of conflicts of law.
22. Disputes; Arbitration. If you have any dispute with or claim against us (including our affiliates), or if we have a dispute with or claim against you, relating to the Services, a product or service purchased through the Services, this Agreement, or your use of the Services (a “Claim”), you and CompTIA each agree to attempt to resolve such Claim first through informal negotiation. If we do not resolve the Claim through informal negotiation, the Claim shall be resolved through binding arbitration or an individual action in small claims court in the U.S. county (or parish) of your residence or in DuPage County, Illinois. If neither of us chooses to resolve the Claim in small claims court, or the small claims court determines that it lacks jurisdiction to resolve the Claim, the Claim must be resolved solely by binding arbitration. Class arbitrations and class actions are not permitted under any circumstances, and a Claim between you and us shall not be consolidated with any claim involving a third party. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action or class arbitration.
Before you commence an arbitration or file a small claims court action with respect to a Claim, you must first send to CompTIA a written notice of your Claim, and before we commence an arbitration or file a small claims court action with respect to a Claim, we must first send to you a written notice of our Claim (either a “Notice”). Your Notice must (i) be sent by certified mail; (ii) be addressed to: Legal Department, CompTIA, 3500 Lacey Road, Suite 100, Downers Grove, IL 60151; (3) describe the nature of your Claim; and (4) specify the damages or other relief you seek. If we and you do not then resolve the Claim within 30 days after we receive your Notice, either you or we may commence an arbitration or file a small claims court action to resolve the Claim.
Any such arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with AAA’s Consumer Arbitration Rules. Contact information for AAA, as well as copies of the Consumer Arbitration Rules and applicable forms, are available at https://adr.org/. In circumstances in which the Consumer Arbitration Rules provide for an in-person hearing, such hearing will take place in the U.S. county (or parish) of your residence, or otherwise in DuPage County, Illinois.
23. No Assignment by User. You may not assign any of your rights, obligations, or privileges under this Agreement without the prior written consent of CompTIA.
24. Severability. If any provision of this Agreement is deemed unlawful, void, or otherwise unenforceable, then that provision shall be considered severable from this Agreement. Such provision shall be enforced to the fullest extent allowed by law to achieve the intention of the parties. The severable provision shall not affect the validity and enforceability of any remaining provisions of the Agreement.
25. Waiver. No waiver of any provision of this Agreement will be effective unless set forth in a written instrument signed by the waiving party. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.
26. Captions. The captions, titles, and subtitles used in this Agreement are used for convenience only and are not to be considered in construing or interpreting this Agreement
27. Entire Agreement. This Agreement constitutes the entire agreement between you and us and supersedes all prior agreements with respect to the subject matter hereof.
All CompTIA voucher purchases are final. Please make sure that you have selected the correct exam, correct testing center, correct country and the correct number of vouchers.
Voucher purchases may not be returned, refunded or exchanged.
Vouchers are non-transferable between CompTIA Test Service Providers.
You must register and take your exam prior to the voucher expiration date.
All vouchers, including any with free retakes, are valid for 12 months from the date of purchase unless otherwise noted.
Certification exam retirement dates supersede voucher expiration dates.
CompTIA may retire certifications and corresponding exams prior to voucher expiration dates.
Vouchers are exam series specific, and in some cases, exam code specific.
One voucher is applicable towards one exam (see free retake terms and conditions below).
Voucher expiration dates cannot be extended.
Vouchers are country and currency specific.
CompTIA and its authorized Test Service Providers are not responsible for lost or stolen vouchers.
CompTIA is not responsible for vouchers obtained through unauthorized resellers or by fraudulent means.
CompTIA will not replace or refund any voucher that is found to be fraudulent or previously used.
Vouchers cannot be redeemed for cash or credit.
Vouchers may not be resold.
View all CompTIA Voucher terms & conditions
Any vouchers that are purchased from an unauthorized seller, resold, or transferred in violation of these voucher terms and conditions may be voided by CompTIA at its sole discretion without refunds.
You will receive a confirmation email for your exam appointment time.
Please contact Pearson VUE immediately if your confirmation email is not received.
You must reschedule your exam a minimum of 24 hours prior to your appointment.
Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee.
You must first take and not pass the exam in order to activate the retake option.
If you do not take your exam, the voucher is voided and the retake option is forfeited.
Special retake vouchers are exam specific and cannot be redeemed for other versions of the same exam.
CompTIA recommends that vouchers be purchased directly through Pearson VUE, our online Marketplace at www.comptiastore.com or from a CompTIA Authorized Partner. Individuals who use any unauthorized discount or promotional code may have their exam results invalidated and/or risk up to and including a lifetime ban on all future exams and the nullification of all previous certifications. CompTIA will not replace any voucher that is found to be fraudulent or used.
CompTIA and CompTIA's certification program names and logos are CompTIA’s registered trademarks. In order to help protect the integrity of our programs, CompTIA asks that those who make reference to our Marks (as defined below) adhere to the following guidelines:
Trademark Usage and Style Guide for use on the Web and in Print Materials
The parameters for use of any CompTIA Marks are as follows:
Who Can Use CompTIA Logos
How you use any CompTIA logo reflects both on our association and your organization. Only authorized users can use or display a CompTIA logo and your use is subject to these terms.
Who is an Authorized User?
To be considered an “authorized user” an individual or company must qualify under one or more of the following categories:
CompTIA Corporate Members - A company that has met the necessary qualifications to be recognized by CompTIA as a corporate member in good standing. Authorized users in this category may use the CompTIA corporate logo to indicate their corporate membership for business purposes. This includes company website, advertisements and letterhead.
CompTIA Certified Individuals - An individual who has satisfied one of CompTIA's certification test objectives that were in effect at the time that he or she was tested. Authorized users in this category may use the appropriate certified logo for personalized purposes. This includes business cards, correspondence, letterhead and resumes.
CompTIA Delivery Partners – CompTIA’s Delivery Partner Program is intended for professional training organizations that deliver training in CompTIA certifications. CompTIA Delivery Partners may use the appropriate delivery partner logo for business purposes, including website, advertisements, and letter head.
CompTIA Academic Partners – CompTIA’s AcademyicPartner Program is intended for schools, not-for-profits, job corps centers and correctional facilities. CompTIA Academic Partners may use the appropriate academic partner logo for business purposes, including website, advertisements, and letter head.
The authorized user only may use the Marks with respect to the activities within the scope of its qualification as an authorized user that meet all of CompTIA’s applicable standards or requirements with respect to quality, service and method of operation, or otherwise only in the form and manner CompTIA prescribes in writing. If an authorized user becomes disqualified, they shall immediately cease using all Marks and Mark-bearing promotional materials. Thereafter, they shall no longer use in any manner whatsoever any of the Marks.
The authorized user must comply with all trademark, trade name and service mark notice marking requirements of CompTIA, including, without limitation, affixing “SM,” “TM,” or “®,” adjacent to all Marks in any and all uses thereof. The use of any additional words with any of the Marks must have CompTIA’s prior written consent. The authorized user shall promptly cease and desist use or publication of any such materials to which CompTIA shall from time to time object.
The authorized user acknowledges, and will not contest, CompTIA’s exclusive ownership of any of CompTIA’s trade names, service marks and trademarks, and all logos and derivations thereof, and all names and Marks licensed to CompTIA (“Marks”). In addition, the authorized user acknowledges that it lacks and will not acquire any right to use the Marks other than as specifically set forth in this Agreement. All uses of the Marks by the authorized user shall automatically inure to the benefit of and become the property of CompTIA. The authorized user shall not register any Mark or use any Mark in its legal or trade name. Further, the authorized user acknowledges, and will not contest, CompTIA’s exclusive ownership of the Marks or the Information, including, without limitation, all sales literature, certification and examination information and business processes.
This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 (the Act) and sets out the steps which the Computing Technology Industry Association, Inc. (CompTIA) has taken during the financial year ending 31 December 2020 and has planned for 2021 to ensure that slavery and human trafficking is not taking place in any of its supply chains and in any part of its own business. This statement is made on behalf of CompTIA Inc.
CompTIA is a leading trade association for the global information technology sector, covering an estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy.
Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly-skilled workforce and a commitment to creating an environment where innovation happens and the opportunities and benefits made possible through technology are available to all.
We are a vendor-neutral, independent source of information on a wide range of technology topics, including cybersecurity; education, training and certification of the global tech workforce; new and emerging technologies; legislation and policies affecting the industry and workforce data, development and trends.
Our membership and certification holders span the full range of technology companies from established Fortune 500 leaders to small and medium-sized tech businesses that help customers solve real business problems around the world; and emerging tech-service innovators that support the implementation and management of the latest technology solutions.
We routinely engage with individual technology professionals as the largest vendor-neutral credentialing program for technology workers. CompTIA has awarded more than 2.5 million certifications in areas such as cybersecurity, networking, cloud computing and technical support.
CompTIA also maintains a robust partner program around the world with thousands of academic institutions, not-for-profits, job corps centres and other organizations. Together we are educating, training and certifying new generations of technology workers.
CompTIA’s suppliers consist mainly of individual business partners (contracted directly) who support the delivery of training programmes and certification, for example, through hosting and e-book platforms as well as examination and testing centres. CompTIA does not use recruitment agents. It performs background checks on individual contractors prior to contracting.
CompTIA utilises Pearson VUE as its sole supplier of examination and testing centres. CompTIA notes the due diligence and risk assessment included in Pearson’s Modern Slavery Statement as a feature of its indirect supply chain.
CompTIA is committed to putting in place adequate policies and procedures to mitigate the risk of slavery or human trafficking in any part of our business or supply chain.
CompTIA operates in accordance with all applicable employment laws wherever it operates.
CompTIA operates a whistleblowing hotline to which concerns about modern slavery and human trafficking can be reported.
CompTIA is integrating modern slavery diligence and risk management procedures into its approach to enterprise risk management. This includes:
CompTIA is working with an external service provider to develop and deliver modern slavery training to key personnel.
This statement was approved by the Board of Directors of CompTIA Inc.
Dated: August 2021
CompTIA uses a variety of applications and web-based tools to facilitate student learning. The use of these tools by students under the age of 13 years is governed by the Children’s Online Privacy Protection Act (COPPA), enacted in 1998, with amendments effective as of July 1, 2003.
COPPA’s intent is to safeguard a student’s personal information while accessing online services and websites designed for students under the age of 13 where personal information is collected.
CompTIA requires a parent or legal guardian to consent to the collection, use, and disclosure of your child’s personal information. CompTIA will not collect, use, or disclose personal information of children under the age of 13 without the express consent of the child’s parent(s) or legal guardian(s) consent.
CompTIA’s statement describes our processes for collecting, using, and disclosing the personal information of children under the age of 13. If you have any further questions about CompTIA’s policies or this statement, please email [email protected]
If you are under the age of 13 and want to participate in a CompTIA program, class, or event, your parent or legal guardian must consent to your participation in the program, class, or event.
If you would like to review any information about your child, please contact the program director of the program, class, or event your child participated in. If at any time you wish to revoke consent and/or have CompTIA remove your child’s personal information, please email [email protected].
At any time, a parent or guardian may revoke consent and notify CompTIA to immediately remove your child’s information from its systems. To revoke consent, please email [email protected]
The personally identifiable information that CompTIA collects about its students includes first name, last name, email address (if available), and participating school or cohort.
CompTIA uses your child’s information to register them for online training courses and to ensure appropriate content and safety for all students. Staff uses this information for educational purposes and to send parents, guardians, and students’ information about the courses.
CompTIA does not share or distribute any personally identifiable information about participants or their families with external organizations.
April 11, 2023
Effective Date: April 11, 2023