IT Support and Help Desk Posts

If you have an interest in leading a team, while still providing end-user support and education, you may be interested in a career as an IT support manager.

For many IT pros, IT support is the first stop to a long-term career in IT. A top IT support certification will help you secure an entry-level IT support position.

When the workforce goes remote, the help desk needs to adapt to keep things running smoothly. Use these tips to prepare your help desk.

With the sudden surge in working remotely, it’s time for all hands on deck. Here are a few ways IT pros can enable remote workers to be better… well, remote workers.

Is your network feeling the strain of increased traffic due to a remote workforce? Use this checklist to ensure proper capacity to handle this uptick.

Whether you want to stay at the help desk or move on to a new IT job, developing these 10 qualities will set you up for success.

Working on the help desk before getting into cybersecurity teaches IT pros how to communicate with end users and how to keep the business running securely and efficiently.

Ready to dive into an IT career? The winning combination of the Google IT Support Professional Certificate and a CompTIA A+ certification will help you get where you want to go.

A recent study indicates that holders of CompTIA’s three biggest certifications work more effectively and efficiently in their areas of IT. We talked to three certification holders to see exactly where knowledge from CompTIA certifications translates into improved performance.

The IT Pro Track at ChannelCon 2019 offered insights (and continuing education units (CEUs)!) on topics including tech support, cloud computing, cybersecurity and more.

So many job roles are changing quite radically in the face of emerging technologies, including AI, the internet of things (IoT) and automation. I’ve noticed that various sides of IT tend to think the other is going to get replaced.

If you hold a CompTIA certification, keep it up to date by earning continuing education units (CEUs) at HDI 2019.

Save $200 on the HDI conference and Expo with CompTIA. Earn CEUs, get free swag and party with Vanilla Ice.

After a number of failed job interviews, Jordan re-evaluated his strategy and came up with a plan that landed him an IT support job for the technology that keeps local law enforcement connected.

If you’re considering a career in IT but you’re concerned that the hard facts of computing would make for a dull day, think again. Doing help desk-level IT work requires a ton of creative problem solving – at every step and every day.