IT Support and Help Desk Posts

Hear from a help desk supervisor about the skills she looks for in help desk technicians and how tech skills and people skills work in tandem on her team.

Learn why IT certifications are worth it. CompTIA explains what the different types, costs and benefits of IT certifications.

The CompTIA Tech Career Academy trains students who have little-to-no information technology experience and gives them the skills to launch an IT career. The program offers online classes and even connects its graduates to potential employers once they’ve completed their training. Wood was one of CompTIA Tech Career Academy’s first fully remote students, and the program changed his life.

Concern around technology backlash has doubled over the past year. IT pros need to know how to minimize technology concerns and maximize technology usage at their workplace.

IT specialists are the people that we count on when things fall apart. If you like working with people and computers, this may be your next move.

If you want to move up at the help desk, a tier II IT support technician may be a good next step for you. Keep reading to learn what a tier II tech does and how to get there.

If your excitement for technology intersects with your love of helping people, then field service technician may be a good next move for you.

If you have an interest in leading a team, while still providing end-user support and education, you may be interested in a career as an IT support manager.

For many IT pros, IT support is the first stop to a long-term career in IT. A top IT support certification will help you secure an entry-level IT support position.

When the workforce goes remote, the help desk needs to adapt to keep things running smoothly. Use these tips to prepare your help desk.

With the sudden surge in working remotely, it’s time for all hands on deck. Here are a few ways IT pros can enable remote workers to be better… well, remote workers.

Is your network feeling the strain of increased traffic due to a remote workforce? Use this checklist to ensure proper capacity to handle this uptick.

Whether you want to stay at the help desk or move on to a new IT job, developing these 10 qualities will set you up for success.

Working on the help desk before getting into cybersecurity teaches IT pros how to communicate with end users and how to keep the business running securely and efficiently.

Ready to dive into an IT career? The winning combination of the Google IT Support Professional Certificate and a CompTIA A+ certification will help you get where you want to go.