IT Support and Help Desk Posts

Working on the help desk before getting into cybersecurity teaches IT pros how to communicate with end users and how to keep the business running securely and efficiently.

Ready to dive into an IT career? The winning combination of the Google IT Support Professional Certificate and a CompTIA A+ certification will help you get where you want to go.

A recent study indicates that holders of CompTIA’s three biggest certifications work more effectively and efficiently in their areas of IT. We talked to three certification holders to see exactly where knowledge from CompTIA certifications translates into improved performance.

The IT Pro Track at ChannelCon 2019 offered insights (and continuing education units (CEUs)!) on topics including tech support, cloud computing, cybersecurity and more.

So many job roles are changing quite radically in the face of emerging technologies, including AI, the internet of things (IoT) and automation. I’ve noticed that various sides of IT tend to think the other is going to get replaced.

If you hold a CompTIA certification, keep it up to date by earning continuing education units (CEUs) at HDI 2019.

Save $200 on the HDI conference and Expo with CompTIA. Earn CEUs, get free swag and party with Vanilla Ice.

After a number of failed job interviews, Jordan re-evaluated his strategy and came up with a plan that landed him an IT support job for the technology that keeps local law enforcement connected.

If you’re considering a career in IT but you’re concerned that the hard facts of computing would make for a dull day, think again. Doing help desk-level IT work requires a ton of creative problem solving – at every step and every day.

Is your IT support staff a target for phishing attacks? Tech support experts talked about what’s keeping them busy during a panel at ChannelCon 2018.

As a chief information security officer, Chris Hodson deals with some of the most advanced concepts in cybersecurity, both on the levels of technology and compliance. But like everyone, he started with the basics. And he sees the CompTIA A+ certification as being as important as ever for anyone in IT.

For the third year in a row, I was asked to give a couple of talks at Service Desk Show, commonly called SITS, which is co-located with the InfoSec show. While there, I presented on the state of the help desk in 2018, as well as about threat hunting.

When it comes to the help desk, a good technician must be both knowledgeable and personable – but that often isn’t the case. Meet Karolis Krikstanas, who successfully paired his interest in IT with a hospitality skillset and a CompTIA A+ certification to move out of the hotel industry and on to the help desk.

Companies in the throes of digital transformation know they need to change their perspective and evolve by using the latest technologies to change how they do business. This also means upskilling employees and moving away from supporting digital devices toward understanding data and privacy.

If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.