IT Support and Help Desk Posts

Understanding the OSI/RM helps you comprehend networking, troubleshoot and keep pace with innovation.

IT Security Specialist Jason Hernandez believes systems administration is valuable experience for IT pros – especially for those interested in cybersecurity.

Learn how to measure success, identify strengths and weaknesses and improve the efficacy of your help desk.

You’re not stuck! In fact, your help desk experience can take you far. Learn how to leverage your knowledge and upskill your way out of the help desk.

Creating a study guide based on the exam objectives is your first step toward earning your certification. However, using brain dumps or exam dumps shouldn’t be part of your strategy.

CompTIA takes cheating very seriously. Learn what is considered cheating and how you can get certified the right way.

IT support helps IT pros gain experience working in a professional tech environment before branching out into other facets of IT, like cybersecurity.

If you could, how would you re-route the 10 most common problems the help desk deals with? Would you automate, implement self-help or put in a ticket?

Is CompTIA A+ worth it? CompTIA explains why the A+ certification is worth it, including the costs, jobs, salaries and benefits.

Learn what the 16 best IT support jobs are in the industry with research from CompTIA. Start advancing a new career in IT today!

Are you considering getting into IT during the COVID-19 pandemic? Don’t hold back. IT is one of the safest careers you can choose at this time.

Hear from a help desk supervisor about the skills she looks for in help desk technicians and how tech skills and people skills work in tandem on her team.

The CompTIA Tech Career Academy trains students who have little-to-no information technology experience and gives them the skills to launch an IT career. The program offers online classes and even connects its graduates to potential employers once they’ve completed their training. Wood was one of CompTIA Tech Career Academy’s first fully remote students, and the program changed his life.

Concern around technology backlash has doubled over the past year. IT pros need to know how to minimize technology concerns and maximize technology usage at their workplace.

IT specialists are the people that we count on when things fall apart. If you like working with people and computers, this may be your next move.