If you’re eager to get into IT, training and certifications can help you get started. Google and CompTIA have teamed up with a one-two punch to help more people get into IT through tech support.
Learn the Basics of Tech Support with Google
The Google IT Support Professional Certificate was designed to help job seekers land a high-growth job in IT without any prior experience. Developed exclusively by Google and hosted on Coursera, this hands-on, five-course program can be completed in under six months.
The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification and allows learners a flexible and convenient way to study. It covers topics including troubleshooting, customer service, networking, operating systems, systems administration and security — all the fundamentals of IT support that are critical for success in the workplace.
Validate Your IT Skills with CompTIA A+
For years, the CompTIA A+ IT certification has helped prospective tech workers get their foot in the door. It proves that those who want to provide IT support have the skills they need to hit the ground running in their first IT job. In early 2019, the certification was updated and covers topics including security, data management and problem solving for common IT support issues.
After completing the Google certificate program, learners can download the CompTIA A+ exam objectives to ensure they have studied everything they might be tested on and use study tools such as CompTIA CertMaster Practice to set themselves up for exam success.
Why Doubling Up on IT Credentials Is the Best Move for a Prospective Tech Professional
While individually the Google IT Support Professional Certificate and CompTIA A+ can help you gain the skills and credentials you need to launch your IT career, in tandem the two pack a powerful punch.
First, candidates who have earned both the Google IT Support Professional Certificate and CompTIA A+ can download a co-skilled digital badge from Credly’s Acclaim platform. Claiming your digital badge not only shows employers that you’ve completed training and been certified, but also gives you access to career-planning resources from Acclaim.
The CompTIA A+ IT certification is widely recognized by employers.
A recent IDC whitepaper found that IT support staff with less than a year of experience who’ve earned CompTIA A+ have 52% more core domain knowledge than non-certified staff with three years of experience. After at least 10 years of support experience, IT pros with this certification have 25% more core domain knowledge than IT professionals with comparable tenure but no CompTIA A+ credential.
Hiring a tech professional who has earned this certification is a smart business move for employers, which is why CompTIA A+ is the preferred qualifying credential for tech support and IT operational roles.
The Google IT Support Professional Certificate helps learners ace the CompTIA A+ certification exams.
Like anything worth having, CompTIA A+ isn’t easy to get. It takes determination to prepare for the exam, and the more knowledge learners can get that pertains to it, the better. For someone who doesn’t already have IT experience, the Google IT Support Professional Certificate is a core first step to learning.
Google’s certificate program includes a dynamic mix of hands-on labs and other interactive assessments so learners can troubleshoot in the program just like they would on the job. Additionally, those who earn the Google IT Support Professional Certificate get access to exclusive resources through the Completer Community to help them to find their first IT support job.
Leo Chui was a personal trainer for 12 years, and although he always had a passion for technology, he could not afford to get a college degree to work in IT.
“Earning the Google IT Support Professional Certificate helped me hone my skills and learn a lot of facets of the IT world that I have never encountered,” he said.
After he completed the program, Google hosted a game for completers, where they put their IT skills to the test to win free vouchers toward CompTIA A+, and Chui won and got his A+ certification. The combination of the Google IT Support Professional Certificate and CompTIA A+ helped him change careers and get into IT.
“After taking and passing [CompTIA A+] and applying to jobs, I have had numerous responses for interviews,” he said. “Having another route [to IT] through certifications just recently helped me land my first real IT job, and now I am living my dream.“
For prospective IT professionals, the CompTIA A+ certification and the Google IT Support Professional Certificate are a perfect match.