Emily Matzelle's Posts

Freelance Writer

Emily Matzelle is a freelance writer based in the Chicagoland area. She’s spent 20+ years writing for a variety of industries including technology, health care, B2B and B2C. Emily has worked with CompTIA since 2011.

  • How to Hire Legal Counsel for Your MSP

    Jul 29, 2021, 15:59 PM by Emily Matzelle
    As a technology solution provider, choosing a legal representative can be a complex process, but it is one of the most important investments you can make in your business. Here’s how to get started.
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  • How Would You Rate Your Help Desk?

    Jul 28, 2021, 16:21 PM by Emily Matzelle
    Learn how to measure success, identify strengths and weaknesses and improve the efficacy of your help desk.
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  • Help, I’m Stuck at the Help Desk

    Jul 19, 2021, 22:47 PM by Emily Matzelle
    You’re not stuck! In fact, your help desk experience can take you far. Learn how to leverage your knowledge and upskill your way out of the help desk.
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  • CompTIA A+ and Security+ Brain Dumps: Why They Are Bad for You

    Jul 9, 2021, 10:14 AM by Emily Matzelle
    Creating a study guide based on the exam objectives is your first step toward earning your certification. However, using brain dumps or exam dumps shouldn’t be part of your strategy.
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  • It’s Time for a Legal Checkup

    Jul 6, 2021, 14:28 PM by Emily Matzelle
    Taking care of yourself means seeing your doctor regularly. Are you applying that same level of care to your business? If it’s time for a legal checkup, CompTIA’s new toolkit, Legal Resources for Tech SMBs, is the prescription.
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  • 10 Things to Explore at ChannelCon Online 2021

    Jun 22, 2021, 18:05 PM by Emily Matzelle
    Discover the top reasons you won't want to miss ChannelCon 2021. Virtual sessions will explore topics including cybersecurity, workforce development, emerging tech innovation and business building solutions. And for those looking to connect in-person, networking receptions will be held in six U.S. cities.
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  • I Need Some Help: Automation, Self-Help or Help Desk?

    Jun 21, 2021, 12:32 PM by Emily Matzelle
    If you could, how would you re-route the 10 most common problems the help desk deals with? Would you automate, implement self-help or put in a ticket?
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  • 5 IT Jobs You Could Get With CompTIA Cloud+

    Jun 7, 2021, 10:19 AM by Emily Matzelle
    Careers in cloud computing are skyrocketing! What jobs can you get with the right skillset and experience?
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  • 5 IT Jobs You Could Get With CompTIA Server+

    May 21, 2021, 10:23 AM by Emily Matzelle
    Learn how the skills covered in CompTIA Server+ translate to IT infrastructure job roles and how you can earn that promotion.
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  • The Changing Role of Network Administration

    Apr 21, 2021, 14:50 PM by Emily Matzelle
    As more organizations support a remote workforce and adopt cloud solutions, network administration continues to evolve.
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