IT service management (ITSM) consists of the activities, processes and policies that businesses and other organizations use for delivering IT services. While many of the best practices are beginning to spread to other departments, IT remains the dominant use-case for service management frameworks.
Many people outside of IT don’t realize just how critical the mainframe is to today's digital economy. Though it may seem like a dinosaur and despite the growth of cloud or other “newer” technologies, the mainframe is an increasingly vital platform for critical workloads.
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