Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. What do they consider “managed services” and what kinds of questions to they ask when vetting providers? What do they look for in a service level agreement? Trends in Managed Services captures critical end-user information about managed services usage patterns, preferences and general attitudes towards managed services to help guide you toward maximum growth and profitability.


The study, conducted in two parts, includes quantitative findings based on an online survey of 350 executives in the end-user community, plus an in-depth set of qualitative interviews with 18 current or former users of managed services. The data is broken down into four sections, which can be viewed independently or together as chapters of a comprehensive report:

Download our new managed services study to start understanding ways you can help clients simplify the complicated landscape. Access it now.

The content you requested is for CompTIA Premier Members.

If you are a Premier Member, please sign in:

Become a Premier Member

As a Premier Member, you get unlimited access to all of our research, guides, business tools, our member directory and a wide range of retail discounts. Plus, you can take advantage of services such as advocacy and legal support that we provide to help you navigate challenges and make your business more successful.

Learn more about CompTIA premier membership JOIN TODAY!