Recorded Webinar

Webinar: Using a PSA Tool in Your Business ITSS and Managed Service 9/20/2016

A PSA (Professional Services Automation) tool is the steering system for any company or internal department delivering IT services. A PSA tool is at the core of how you run and, more importantly, measure your business’s efficiency and profitability. Join industry veteran, John Tippett as he walks you through the PSA functionality including: SLA compliance, time management, and report creation. John will show how using a PSA tool drives new revenue and insures the delivery of outstanding customer experience.