Expectations are changing. Services customers expect and need different services and service delivery methods. And service providers are using automation to increase operational efficiencies and provide more responsive service. In this webinar Tim Gallegos, Senior Vice President Operations Pomeroy will highlight the elements a modern-day technology company needs to be successful. Then James Foxall, President/CEO, Tigerpaw Software will talk about the types of tools available, the importance of tool integration and how these tools can be used to fine tune your service department and service delivery capabilities.