Partner Engagement Manager
Charles is a Partner Engagement Manager at Mailprotector. In this role, he helps potential partners understand the benefits and value of working with Mailprotector to improve and secure a wide array of email security services. As a former Managed Services Provider, he is able to easily articulate how to position the solution stack into any email ecosystem to provide maximum value and benefit.
Prior to joining the Mailprotector team, he was a Managed Services Consultant specializing in the operational efficiencies of IT Managed Services. He has been very instrumental in helping Managed Service Providers grow and enhance their offerings as well as guiding them through common growing pains to elevate them to the next level.
Vendors and Managed Service Providers have leveraged Charles for his experience in the Managed Services business – specifically in the operations and auditing side of the business. Charles has a unique way to view the whole environment as a whole to see where there may be opportunities for improvement. Throwing money at a problem is not always the best course of action, but applying proven processes and procedures to a problem can be very beneficial.
Over the last 17 years, Charles has both hosted and participated in panels and breakout sessions at various conferences and roadshows to share his experiences around the Operational Efficiencies of the Managed Services Business Model. He has delivered educational sessions during CompTIA ChannelCon, Datto DattoCon, ConnectWise IT Nation, Continuum Navigate, and other industry conferences.
Charles’ specialties include:
- General Managed Services Business Consulting
- Performing IT and Security Risk Assessments
- MSP Merger & Acquisition Consulting
- Process and Procedure Improvements
- Vendor Solution Deployment
- Client Agreement Auditing
- Vendor Contract Auditing
- Vendor Management