IT Services & Support

Welcome to our community!

  • We are developing new and sustainable approaches to help push the IT services industry forward. Our members come together in a forum to develop best practices and initiatives and build effective networking channels between IT services and thought leaders.

    Our community is also engaged in developing industry-specific education and tools. If you are active in the IT services and support field and want to make a difference, we’d love to hear from you and join our community.

What We Do

The ITSS community is dedicated to helping technical services remain relevant and profitable today and in the future. ITSS will be working with groups around CompTIA on tools that encourage people to consider technology as a career. The group will also be working to increase the collaboration between service providers and vendors in the delivery of warranty services.

ITSS Resources

How can we encourage more people to learn about and enter Information Technology Careers? Invite them to take IT for a test –drive.

Career Videos: Encourage people to explore the IT industry with these day-in-the-life career videos.

NEW! Job Descriptions: Use the ITSS Community’s list of highly in-demand IT careers to understand everything you need to get started.

NEW! Earning Index: Compare different careers and their expected salaries using this at-a-glance chart.

IT Services & Support Blog Posts

IT Services & Support Events

  • A Functional IT Framework: Powered by CompTIA Communities

    October 4, 2016 1:00 PM

    1pm CT / 2pm ET
    The IT landscape has become very complex, but, at a foundational level, IT operations still revolve around four primary areas; infrastructure, development, security and data. Join CompTIA’s Senior Director Seth Robinson as he shares insight garnered from series of qualitative interviews with end-users—from SMBs to large firms such as Datto, Amerijet and the City of Los Angeles. Everyone providing IT services – from CIO to team-lead to staff engineer to solution provider – can use this framework to understand the way that the four pillars of IT can be used to build business systems and create user experience for digital organizations.
    Powered by: ITSS, IT Security, Cloud

  • Take Charge of your Brand Perception - Powered by ITSS

    October 12, 2016 11:00 AM

    11:00 am CT/ 12pm ET

    Don’t be the last one to know that you shouldn’t wear socks with sandals or that your customers are unhappy. In this webinar learn about tools and practices that help you take charge of how your customers perceive your company. Learn how social media and customer surveys can work to keep you informed about how your customers see your business and be used to generate a positive brand impression.