Welcome to our community!
We are developing new and sustainable approaches to help push the IT services industry forward. Our members come together in a forum to develop best practices and initiatives and build effective networking channels between IT services and thought leaders.
Our community is also engaged in developing industry-specific education and tools. If
you are active in the IT services and support field and want to make a difference, we’d love to hear from you and join our community.
What We Do
The ITSS community is dedicated to helping technical services remain relevant and profitable today and in the future. ITSS will be working with groups around CompTIA on tools that encourage people to consider technology as a career. The group will also be working to increase the collaboration between service providers and vendors in the delivery of warranty services.
How can we encourage more people to learn about and enter Information Technology Careers? Invite them to take IT for a test –drive.
Career Videos: Encourage people to explore the IT industry with these day-in-the-life career videos.
NEW! Job Descriptions: Use the ITSS Community’s list of highly in-demand IT careers to understand everything you need to get started.
NEW! Earning Index: Compare different careers and their expected salaries using this at-a-glance chart.
IT Services & Support Blog Posts
Mar 22, 2017
Mar 21, 2017
Feb 22, 2017
IT Services & Support Events
The New Services Mindset
April 13, 2017 11:00 AM
11am CT / 12pm ET
Expectations are changing. Services customers expect and need different services and service delivery methods. And service providers are using automation to increase operational efficiencies and provide more responsive service. In this webinar Tim Gallegos, Senior Vice President Operations Pomeroy will highlight the elements a modern-day technology company needs to be successful. Then James Foxall, President/CEO, Tigerpaw Software will talk about the types of tools available, the importance of tool integration and how these tools can be used to fine tune your service department and service delivery capabilities.
* This is not a CEU eligible webinar