When writing your resume, remember: A technical career is no excuse for a poorly written resume.
Keep it Brief
Summarize your technical experience and stay on point and relevant to what your objective is. Here’s a short and sweet example for an IT service provider with broad experience:
A goal-oriented professional with extensive computer, electronics, mechanical and customer service skills. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken.
That’s not the only option, of course. This example tells the reader exactly what she’s done at the beginning and makes you want to read more:
Certified Information Systems Security Professional (CISSP) and Project Management Professional (PMP). Over 12 years of specialized experience in Program Management, Project Management, Information Assurance, Information Security, Certification and Accreditation, Disaster Recovery Planning, Risk Management, Risk Analysis, Continuous Monitoring, Vulnerability Assessments, Threat Assessments, Incident Response Planning, Change Configuration Management, Security Architecture Analysis and Security Compliance.
- Provide security Program and Project Management to USDA, a network of over 30 agencies and 800 systems
- Managed the Information Assurance Program for DOD’s largest travel system, consisting of over 4 million users
- Navigated through multiple DISA CCRI, GAO and OIG/FISMA audits
Keep it Clear
When writing your resume, clearly state your education, certifications and hardware and software proficiencies. Don’t make the reader have to search through multiple positions to find them. By doing so, recruiters can easily identify if you have what they or their client is looking for. Like this, for example:
10/97 - 05/99 XYZ College, Your town USA
Associate of Applied Science Degree, PC Technician
10/01 CompTIA A+ Certified
06/02 Hewlett-Packard Certifications
09/06 Xerox printer Certifications
Skilled in hardware configurations and installations
Basic understanding of networks, hardware and cabling
In this example, the applicant has a lot of technical experience that is spelled out clearly and concisely.
- McAfee Host Based Security System (HBSS): McAfee ePO, McAfee VirusScan, McAfee Host Intrusion Protection (HIPS), McAfee Asset Baseline Monitor (ABM), McAfee Data Loss Prevention (DLP), McAfee Policy Auditor (PA).
- Integrity Monitoring: Tripwire Enterprise, McAfee ABM
- Network Security: Sourcefire/Checkpoint/Cisco/Enterasys IDS/IPS, Network Access Control (NAC), Cisco PIX/ASA/IOS Firewalls, Juniper/Cisco/Sonicwall IPSec/SSL VPN, RSA Security
- B.S. Computer Engineering (12/2006)
- University of Maryland, College Park
- PMP (Project Management Professional) (05/2010)
- CISSP (Certified Information Systems Security Professional) ID: 333302 (03/2009)
- COR (Certified Contracting Officer Representative) (03/2010)
- Active Secret Clearance
- US Citizen
One and Done
When writing descriptions for your work history, don’t be repetitive. Include what was unique to each position. Include numbers when possible, such as the number of units installed, users supported, dollars saved the company, revenue generated and profit margins. This is a classic example:
08/07-Present COMPANY XYZ, Frankfort, KY
Network Security Administrator
- Responsible for installing, updating and troubleshooting LAN/WAN devices, which includes web, application, database and management servers, Cisco switches, CheckPoint firewalls, BigIP Load Balancers, Dell/EMC SAN and Cisco wireless devices.
- Develop strategic LAN/WAN projects for improvements and/or enhancements that are scalable and secure.
- Maintain and monitor security events, network backups, network patches and Active Directory.
Key Projects & Achievements
- Working with team members we implemented Active Directory Federation Services in our network for State partner logins.
- Working with 3rd party vendor, I played a key role in the setup and configuration of the Dell EMS SAN CX3-10, which included installation of hardware, software and allocation of storage resources.
- Upgraded load balancer environment from end-of-life F5 LTM hardware to F5 3600 series LTMs.
Here’s another good example of the use of numbers and highlighting the uniqueness of each project:
Consultant through HP, 07/2010– current
Technical Site Lead
- Engaged as part of a team charged with deploying new computer systems for Morgan Stanley Smith Barney throughout the Northwestern states.
- Direct management of crews of up to 7 to install up to 120 units during evening hours.
- Coordinated deployment, configuration and testing with remote administrative support.
- Provided onsite support and training for all users the day following the completed deployment.
Consultant through HP, 05/2009– 5/2010
Technical Site Lead
- Engaged as part of a team charged with managing computer upgrades for Liberty Mutual Insurance.
- Directed the efforts of up to 5 technicians throughout the greater Portland and Vancouver, Washington, areas.
- Project tasks included backing up user systems, imaging existing systems, installing new laptop and desktop computers, restoring user data, configuring local hardware and troubleshooting any user issues. As required, installed new networked printers and network routers and switches.
- Coordinated progress reporting and discrepancies with remote administrative and network.
Your resume is a living document, so keep it updated and fresh. Make sure it reflects who you are and what you know how to do. Stick to specifics including quantifiable numbers and proof that you can do what you say, and you’ll be in business.
Patricia Martin is the business development manager for SmartSource Inc.