Managed Services

  • ChannelTrends: Building an Advanced Managed Services Practice

    by Brian Sherman  | November 12, 2013
    With many managed services providers admitting that their technology skills are far deeper than their business acumen, the processes required to create those critical organizational development plans may be quite unfamiliar. The talents essential to build and sustain these IT companies can be quite diverse, so MSPs either have to undergo training to acquire those capabilities or hire new employees with those specific proficiencies. Regardless of the method they adopt, those consistent investment ...
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  • Current States of Telecom Sales, Content-Based Marketing and Managed Services Examined at ChannelCon

    by Daniel Margolis  | August 02, 2013
    Day two of CompTIA ChannelCon 2013, the premier education and partnering event for the IT channel, which wrapped up this week at the Peabody Orlando, featured a panel discussion titled “Best Practices in Selling Telecom.” This was moderated by Khali Henderson, editor-in-chief at Channel Partners, and drew insights from panelists Ken Bisnoff, senior vice president of strategic opportunities at TelePacific Communications, Paul Cronin, senior vice president at Atrion Networking, Jeffrey ...
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  • Key Trends Impacting Managed IT Services

    by Lisa Fasold  | July 31, 2013
    Emerging technology trends are causing disruption in all areas of IT, including channel firms. Vendors, resellers and managed service providers (MSPs) are adjusting their offerings to provide the products and services that are in demand as businesses adjust the way they procure and use technology. For MSPs, four of the top issues impacting their business are mobility, Big Data, security and communications. In CompTIA’s Director of Technology Analysis and Market Research Seth Robinson&rsquo ...
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  • Got Healthcare Clients? What Must You Do Now

    by Lisa Fasold  | July 30, 2013
    You don’t know what you don’t know. That’s one of the scariest elements of business. You know your business and do a great job at it, but how do you prep for what you don’t know? And, even scarier, can you prove in court that you do a great job and are prepped for the unknown? Mike Semel, president of Semel Consulting, addressed one of those big unknowns for managed services and managed print providers in presenting on “New HIPAA Changes and How They Affect Your MPS ...
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  • ChannelTrends: Change is Afoot in the Managed Services Sector

    by Brian Sherman  | July 09, 2013
    As the old saying goes, change is inevitable, which is why it’s important to be prepared for not only the positive, but also negative variations in the workplace and in life. Of course, it can take a fair amount of time for individuals to properly research issues that may pose a threat to their way or life or, inversely, improve it. For businesses, those changes happen almost every day, so entrepreneurs have to remain vigilant at all times to minimize their risks and take advantage of new ...
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  • ChannelTrends: Top 10 Initiatives to Watch For From CompTIA’s Member Communities in 2013

    by Brian Sherman  | April 10, 2013
    One of the biggest reasons why entrepreneurs join industry associations is to gain access to a variety of business improvement resources and educational programs that would be costly to recreate or purchase on their own. Those business tools and best practices are particularly hard to come by in the IT channel, and the expense of tailoring them to meet the specific needs of even a well-established solution provider can be quite prohibitive. CompTIA not only recognizes those challenges, but colla ...
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  • ChannelTrends: Examining the Impact of IT Industry Business Credentials

    by Brian Sherman  | March 28, 2013
    People typically buy from those they trust and most industries recognize the companies that do more to earn that type of confidence from their customers. Perhaps that’s why business credentials have become more prominent in the IT community, with solution providers and vendors looking for new ways to validate the processes they put in place to offer top-quality services and products. After all, few accolades speak as loudly to current and prospective customers and other business partners as an e ...
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  • ChannelTrends: Get the Advanced Financial Skills Needed to Grow an MSP Business

    by Brian Sherman  | December 10, 2012
    The biggest obstacle those building new businesses or practices face is not their creation and launch. No, the most daunting issue new business owners struggle with is how to manage and perfect their back office operations. Upfront costs and planned expenses are much easier to project on paper than when the doors are open and the organization is in full swing.That’s especially true in a managed services business. Few IT professionals have the financial and general management training or experien ...
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  • Thinking of Transforming to Managed Services? Let the Customer Decide

    by William Linard  | October 23, 2012
    One of the first sessions at today’s CompTIA EMEA member conference focused on the need for channel organizations to move from the traditional “box shifter” business model to becoming managed services providers (MSPs). Nancy Hammervik, SVP of industry relations at CompTIA, led the session. She pointed out that the U.K. is considerably behind the U.S. when it comes to transformation from one channel to the other. In the U.S., she said, more than 75 percent of IT companies now refer to themselves ...
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  • ChannelTrends: Why MSPs Need to Remain On Their Toes

    by Brian Sherman  | October 09, 2012
    In a managed services business, change is not only inevitable; it’s a necessity. The true value of an MSP is an almost telepathic view into your clients’ business operations; spotting and addressing potential risks and performance issues before they cause a disruption. Of course, those clairvoyant abilities are fueled by innovation and continual improvement, employing the latest technologies and processes to ensure that each client system is secure and robust.The latest technology news from the ...
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  • Innovation: What Is It, Really?

    by Lisa Person | Aug 22, 2018
    CompTIA brought expert Peter Zapf of Fog Pilot to ChannelCon to speak on the nature of creativity. Get his four steps to creation and innovation here.
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