Managed Services

  • Key Trends Impacting Managed IT Services

    by Lisa Fasold  | July 31, 2013
    Emerging technology trends are causing disruption in all areas of IT, including channel firms. Vendors, resellers and managed service providers (MSPs) are adjusting their offerings to provide the products and services that are in demand as businesses adjust the way they procure and use technology. For MSPs, four of the top issues impacting their business are mobility, Big Data, security and communications. In CompTIA’s Director of Technology Analysis and Market Research Seth Robinson&rsquo ...
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  • Got Healthcare Clients? What Must You Do Now

    by Lisa Fasold  | July 30, 2013
    You don’t know what you don’t know. That’s one of the scariest elements of business. You know your business and do a great job at it, but how do you prep for what you don’t know? And, even scarier, can you prove in court that you do a great job and are prepped for the unknown? Mike Semel, president of Semel Consulting, addressed one of those big unknowns for managed services and managed print providers in presenting on “New HIPAA Changes and How They Affect Your MPS ...
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  • ChannelTrends: Change is Afoot in the Managed Services Sector

    by Brian Sherman  | July 09, 2013
    As the old saying goes, change is inevitable, which is why it’s important to be prepared for not only the positive, but also negative variations in the workplace and in life. Of course, it can take a fair amount of time for individuals to properly research issues that may pose a threat to their way or life or, inversely, improve it. For businesses, those changes happen almost every day, so entrepreneurs have to remain vigilant at all times to minimize their risks and take advantage of new ...
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  • ChannelTrends: Top 10 Initiatives to Watch For From CompTIA’s Member Communities in 2013

    by Brian Sherman  | April 10, 2013
    One of the biggest reasons why entrepreneurs join industry associations is to gain access to a variety of business improvement resources and educational programs that would be costly to recreate or purchase on their own. Those business tools and best practices are particularly hard to come by in the IT channel, and the expense of tailoring them to meet the specific needs of even a well-established solution provider can be quite prohibitive. CompTIA not only recognizes those challenges, but colla ...
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  • ChannelTrends: Examining the Impact of IT Industry Business Credentials

    by Brian Sherman  | March 28, 2013
    People typically buy from those they trust and most industries recognize the companies that do more to earn that type of confidence from their customers. Perhaps that’s why business credentials have become more prominent in the IT community, with solution providers and vendors looking for new ways to validate the processes they put in place to offer top-quality services and products. After all, few accolades speak as loudly to current and prospective customers and other business partners as an e ...
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  • ChannelTrends: Get the Advanced Financial Skills Needed to Grow an MSP Business

    by Brian Sherman  | December 10, 2012
    The biggest obstacle those building new businesses or practices face is not their creation and launch. No, the most daunting issue new business owners struggle with is how to manage and perfect their back office operations. Upfront costs and planned expenses are much easier to project on paper than when the doors are open and the organization is in full swing.That’s especially true in a managed services business. Few IT professionals have the financial and general management training or experien ...
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  • Thinking of Transforming to Managed Services? Let the Customer Decide

    by William Linard  | October 23, 2012
    One of the first sessions at today’s CompTIA EMEA member conference focused on the need for channel organizations to move from the traditional “box shifter” business model to becoming managed services providers (MSPs). Nancy Hammervik, SVP of industry relations at CompTIA, led the session. She pointed out that the U.K. is considerably behind the U.S. when it comes to transformation from one channel to the other. In the U.S., she said, more than 75 percent of IT companies now refer to themselves ...
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  • ChannelTrends: Why MSPs Need to Remain On Their Toes

    by Brian Sherman  | October 09, 2012
    In a managed services business, change is not only inevitable; it’s a necessity. The true value of an MSP is an almost telepathic view into your clients’ business operations; spotting and addressing potential risks and performance issues before they cause a disruption. Of course, those clairvoyant abilities are fueled by innovation and continual improvement, employing the latest technologies and processes to ensure that each client system is secure and robust.The latest technology news from the ...
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  • Improve Process Efficiencies to Raise Your Managed Services Margins

    by Brian Sherman  | April 11, 2012
    Both the speakers and audience at this morning’s MSP Partners Community meeting during CompTIA’s Annual Member Meeting kept coming back to a common pain point that many IT solution providers experience. Despite the high level of automation and remote processes followed by many industry experts, others continue to struggle to improve their organizations’ business and process efficiencies. As the company grows, what was once a small issue can snowball into a much greater problem that gets harder t ...
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  • ChannelTrends: Build Your Business for M&A

    by Brian Sherman  | April 06, 2012
    Dell is on a tear this week, scooping up Wyse Technologies and Clerity Solutions and adding thin client and even more cloud solutions to their ever-expanding portfolio. The former hardware-centric vendor obviously has a plan to transform its business model, rapidly expanding into areas formerly supported by channel organizations. The moves help the company continue to reduce its reliance on hardware, shifting to more profitable and higher growth segments of the IT industry.But Dell’s strategy is ...
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