Certification Exam Policies
CompTIA has certification exam policies, which require the tester’s consent before taking the exam.
CompTIA Candidate Agreement
Explains the rules and regulations regarding certification, including the retake policy, the code of ethics, and the candidate appeals process.
Learn moreCandidate Code of Ethics
Describes the terms and conditions of the CompTIA Candidate Code of Ethics Policy.
Learn moreCandidate Testing Policies
Includes accommodations during an exam, exam scoring, exam content, and international testing policies.
Learn moreResponsibility of Educators
Details the consequences for educators who distribute unauthorized training materials to students, outlining their responsibilities and reporting mechanisms to uphold CompTIA certification integrity.
Learn moreEmail Address Requirement Policy
Describes the terms and conditions of an email address candidates must use to register for a CompTIA certification exam.
Learn moreCandidate ID Policy
Lists the acceptable forms of identification a candidate may bring to an exam.
Learn moreCompTIA Certification Retake Policy
Details the circumstances in which a candidate can retake a certification exam.
Learn moreExam Delivery Policies
Includes testing center suspensions, delivery exclusions, and beta testing policies.
Learn moreContinuing Education Policies
Covers certification renewal, candidate code of ethics, and audit findings related to the Continuing Education program.
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Unauthorized Training Materials
Defines unauthorized training materials and the consequences of using them.
Learn moreOut of Country Testing
Describes the process for candidates seeking approval to test outside their country of citizenship or permanent residency.
Learn morePermanent OnVUE Bans
Describes permanent bans from Pearson VUE’s remote proctoring platform OnVUE.
Learn moreAppeals Policy and Process
Describes the process for candidates to appeal imposed sanctions due to exam security or policy violations.
Learn moreCompTIA Exam Security Hotline
Use this system to report security breaches, candidate misconduct, IP infringement, use of unauthorized training materials, and other exam security-related concerns.
Learn moreAdministrator Restrictions
Explains the rules and regulations applicable to any individual serving as a Pearson VUE Certified Test Center Administrator who proctors CompTIA certification examinations.
Learn moreCompTIA Voucher Terms and Conditions
Details the terms and conditions governing CompTIA vouchers.
Learn morePrivacy Notice
This policy describes how CompTIA, Inc. collects, uses, and shares personal information.
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Questions?
If you have questions, head over to our help pages to find additional information or to contact our customer service team.