Pursuant to CompTIA’s Candidate Appeals Process, a candidate may file an appeal request within thirty (30) calendar days of the date CompTIA issues a written notice of violations and applicable sanctions. Written notices will be sent to the email address associated with the candidate's CompTIA account and shall be deemed delivered on the date transmitted by CompTIA. Any such appeal must be made in writing utilizing the Candidate Appeals Form below and should include a statement describing the grounds for the appeal, any reasons why the appeal should be granted, and the attachment of all supporting evidence. A candidate's appeal will not be considered after such a thirty (30) calendar day period has expired.
Upon receipt of an appeal, CompTIA will acknowledge the submission and conduct an administrative review to determine whether the appeal was submitted within the required timeframe and whether sufficient information has been provided to support the appeal. The appellant will be notified that the appeal has been received and advised if additional information is required before the appeal can proceed. CompTIA will maintain records of the appeal and track the appeal throughout the review process until a final decision is rendered.
If CompTIA determines: (i) that a candidate’s written appeal request was timely; and (ii) the written notice of violations and applicable sanctions remains valid, CompTIA will submit the appeal request and the candidate’s supporting information to the Candidate Appeals Committee, which consists of voluntary industry peers, for binding arbitration. CompTIA will appoint three (3) members of the Candidate Appeals Committee to act as an arbitration panel for the appeal. This appeals process shall not address: (i) any failures to pass any CompTIA certification examination; (ii) any challenges to individual examination questions, answers, or failing scores; or (iii) any sanctions occurring as a result of data forensics enforcement.
During the review process, if the Candidate Appeals Committee requires clarification or additional information, CompTIA will communicate the Committee’s questions to the appellant through a designated intermediary. The appellant will be provided an opportunity to submit any requested information for the Committee’s consideration.
The arbitration panel will deliberate and decide the appeal within twenty-five (25) business days of receipt of a complete appeal. CompTIA will communicate the outcome of the appeal to the appellant within the same twenty-five (25) business day period. If a quorum is present at the arbitration panel hearing, the decision of a majority of the panel members shall constitute the decision of the panel. The decision of the arbitration panel is final and binding with respect to all matters related to the appeal.
If you have received a written notice of violations and wish to appeal, please complete the appeal form within thirty (30) calendar days of receiving the written notice of violations