The industry has a history of best practices to share, and the Channel Standard for IT Solution Providers will give you the intelligent business practices to operate your business effectively, with a focus on providing quality services and value to your clients.
How to use the CompTIA Channel Standards
The documents that make up the Channel Standards are a roadmap for successful businesses; they were built with the input of industry experts across many different IT organizations. To make the most of these Standards in your business requires an honest self-assessment and realistic plans for making any changes.
Implementing the Standards may not happen overnight. Your company and its management team can embrace incremental improvements to build a stronger business, focusing on meeting the ever-increasing expectations of their clients, and create a highly professional environment for employees.
The CompTIA Channel Standards for IT Solution Providers provides intelligent business practices for core operational, management, and delivery functions of an IT services firm. Those functions are:
- Business Generation
- Delivery & Operations
- Customer Relations
- Business Management
- Business Direction
Workbook: CompTIA Channel Standards for IT Solution Providers
The Workbook is a complimentary supplement to help guide you through the self-evaluation process for an IT Solution Provider organization. It contains:
- Intelligent business practices – the behavior, activity, process, or expectation that defines the Standards. These are worded as positive statements and can be used to describe your business to customers, partners or other interested parties.
- Explanation and clarification – additional information that expands the business practice and identifies the intent of the practice.
- Questions to consider – a representative list of questions that should be posed to a management team about the practice. These may inspire other questions specifically related to your business as well. Use these questions to guide management conversation related to the self-evaluation.
- Recommended practices – a description of what a 3rd party might be looking for if they were to examine the business. These can be used to help you identify the areas where there are opportunities for improvement, or uncover your unique areas of differentiation may be hidden.