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Enhancing efficiencies, building workforce skills and innovation top list of business priorities, new report from CompTIA finds

Sep 20, 2022

Executives from seven countries share views on how technology helps meet business objectives

DOWNERS GROVE, Ill., September 20, 2022 – Building greater operational efficiencies, enhancing employee skills and innovation are top priorities for businesses, with technology playing a leading role in reaching these goals, according to new research from CompTIA, the nonprofit association for the information technology (IT) industry and workforce.

Also high on the priority list are launching new products and services, identifying new customers and markets and diversifying revenue sources, CompTIA’s “Business Technology Adoption and Skills Trends” report reveals. Executives and professionals from more than 1,000 businesses in seven countries[1] and a variety of industries were surveyed.

Respondents from Japan (57%), Australia (54%) and Germany (47%) identified implementing new systems and work processes to enhance efficiencies as their top priority. In the United Kingdom and United States, operational efficiencies are on an even par with other objectives – enhancing workforce skills for UK companies and launching new products and services for US firms. Innovation initiatives and cultivating new ideas are top priorities for businesses in the Netherlands and Singapore.

“Business priorities will differ and shift as market conditions change, but two constants are always present as companies seek efficiency, growth and innovation – technology and people,” said Graham Hunter, CompTIA executive vice president for global sales.

About 8 in 10 technology and business professionals report that leveraging their diverse workforce contributes to innovation. Respondents from Singapore are especially likely to indicate as such (95% net), followed by the Netherlands (88%), United Kingdom (86%), Australia (84%) and United States (84%).

With the strong reliance on people to help make innovation a reality, companies recognize the need for education and training to help their workers develop new skills. Nearly one-half of executives indicate that their organization requires staff training and professional development. Another 44% describe it as solely voluntary – not required but encouraged. Mandatory professional development and training is most prevalent in the US, Australia, Singapore, the UK and Germany.

“Employers struggling to fill key technology job roles must recognize their responsibility to develop talent by making reskilling and upskilling of existing staff a priority,” Hunter advised. “Providing internal mobility and career advancement pathways to those already committed to the organization contributes to the sustainability of supply, which is increasingly important when considering talent development.”

CompTIA’s “Business Technology Adoption and Skills Trends” report is based on a July 2022 survey of technology and business executives and professionals involved in setting or executing technology policies and processes within their firm. A total of 1,053 respondents participated. The report is available at https://www.comptia.org/content/research/2022-international-business-technology-adoption-and-skills-trends.

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About CompTIA
The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for unlocking the potential of the tech industry and its workforce.  https://www.comptia.org/

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Steven Ostrowski
CompTIA
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+1 630-678-8468



[1] Australia, Germany, Japan, Netherlands, Singapore, United Kingdom, and United States.

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