CompTIA Voucher Terms & Conditions

Voucher terms and conditions:

• You may not return, refund, or exchange voucher purchases.

• Vouchers are non-transferable between CompTIA Test Service Providers.

• You must register and take your exam prior to the voucher expiration date.

• All vouchers, including any with free retakes, are valid for the time period indicated on the voucher.

• Certification exam retirement dates supersede voucher expiration dates.

• CompTIA may retire certifications and corresponding exams prior to voucher expiration dates. Once a certification exam has retired, vouchers for that exam are no longer valid.

• Vouchers are exam series specific, and in some cases, exam code specific.

• One voucher is applicable towards one exam (see free retake terms and conditions below).

• Voucher expiration dates cannot be extended.

• Vouchers are country and currency specific.

• CompTIA and its authorized Test Service Providers are not responsible for lost or stolen vouchers.

• CompTIA is not responsible for vouchers obtained through unauthorized resellers or by fraudulent means.

• CompTIA will not replace or refund any voucher that is found to be fraudulent or previously used.

• Vouchers cannot be redeemed for cash or credit.

• Vouchers may not be resold.

 

Any vouchers that are purchased from an unauthorized seller, resold, or transferred in violation of these voucher terms and conditions may be voided by CompTIA at its sole discretion without refunds.

Scheduling your exam:

• You will receive a confirmation email for your exam appointment time.

• Please contact Pearson VUE immediately if you do not receive your confirmation email.

• You must reschedule your exam a minimum of 24 hours prior to your appointment.

• Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee.

Special retake vouchers:

• You must first take and not pass the exam in order to activate the retake option.

• If you do not take your exam, the voucher is voided and the retake option is forfeited.

• Special retake vouchers are exam specific and cannot be redeemed for other versions of the same exam.

Exam discounts, vouchers and promotional codes

CompTIA recommends that vouchers be purchased directly through the CompTIA Store, directly from CompTIA through a sales representative,  or from a CompTIA Authorized Partner. Individuals who use any unauthorized discount or promotional code may have their exam results invalidated and may be subject to additional penalties, up to and including a lifetime ban on all future exams and the nullification of all previous CompTIA certifications. CompTIA will not replace any voucher that is found to be fraudulent or used.

CompTIA candidate agreement

As a condition to sitting for any CompTIA certification exams, you are required to agree to the Candidate Agreement.