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V14

A+ Core 2 V14 (Retiring Version)

CompTIA A+ Core 2 is one of two exams needed to obtain the A+ certification, a respected credential for starting a career in technology. This exam focuses on essential skills, including operating systems, security, software troubleshooting, and operational procedures. Successfully passing Core 2, along with Core 1, prepares you for positions such as IT specialist and help desk technician. It also serves as a foundation for further certifications like Network+ and Security+.

Plus A+ Certification

CompTIA A+ 220-1102 (Core 2) 

Operating systems (31%) 

  • Windows features: Identify features of different Windows editions. 
  • Command-line tools: Effectively use command-line tools and Windows 10 utilities like Task Manager and Disk Management. 
  • Control panel utilities: Navigate and utilize Control Panel utilities for system configuration. 
  • Windows settings: Adjust Windows settings for optimal performance and security, including network and user account settings. 
  • OS types: Explain the purposes of various operating systems, including Windows, Linux, and macOS. 
  • OS installations: Perform installations and upgrades, ensuring compatibility and system requirements are met. 

Security (25%) 

  • Physical and logical security: Implement security measures such as access controls and encryption. 
  • Wireless security protocols: Compare wireless security protocols and authentication methods, including WPA2 and multifactor authentication. 
  • Malware prevention: Detect, remove, and prevent malware using appropriate tools. 
  • Social engineering attacks: Understand social-engineering attacks to mitigate threats and vulnerabilities. 

Software troubleshooting (22%) 

  • Software issue diagnosis: Diagnose and resolve software issues on PCs and mobile devices. 
  • Troubleshooting tools: Use tools such as event logs and system restore to identify and fix software-related issues. 

Operational procedures (22%) 

  • Safety and communication: Follow industry best practices for safety, communication, and professionalism. 
  • Documentation: Maintain accurate documentation and records to support operational efficiency and compliance. 
  • Environmental safety: Implement procedures for environmental safety and equipment handling to prevent damage and ensure workplace safety. 

 

 

Exam details

  • Exam version: V14; Core 1 and Core 2 exams must be taken from the same version

  • Exam series code: 220-1102 (Core 2)

  • Launch date: April 2022

  • Number of questions: Maximum of 90, including multiple-choice (single and multiple response), drag-and-drop, and performance-based questions

  • Length of test: 90 minutes

  • Passing score: 700 (on a scale of 900)

  • Recommended experience: 9 to 12 months of hands-on experience in the lab or field

  • Languages: English, French, German, Japanese, Portuguese, Spanish, and Thai

  • Retirement: September 25, 2025, for English, December 19, 2025, for all other languages

Skills learned

  • Configure and manage operating systems, including Windows, macOS, Linux, and Chrome OS.

  • Troubleshoot and resolve software issues across various platforms.

  • Implement and manage security measures to protect devices and networks.

  • Perform software installations and updates to ensure system functionality.

  • Use support and scripting tools to automate tasks and improve efficiency.

  • Follow operational procedures to ensure safety, professionalism, and effective communication.

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