Contrary to popular (and stereotypical) belief, you can be an IT pro with a passion for people. After all, technology doesn’t work if the end user doesn’t understand how to use it. If your excitement for technology intersects with your love of helping people, then field service technician may be a good next move for you.
What is a field service technician?
A field service technician is responsible for analyzing, troubleshooting, and evaluating technology issues in the field. This role generally supports external clients or end users in the following ways:
- Make data easily accessible to those who need it
- Pay attention to customers’ descriptions of computer problems
- Ask questions to diagnose the problem properly
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software
- Document changes, revisions and problems
- Provide information to other team members and managers
The main role of a field service technician is to help end users get the most out of their equipment. Technically well-versed individuals who can help clients install, repair, and maintain hardware and software while building customer relationships will succeed in this role.
It’s important to note that a field service technician is not your typical office job. As the title implies, this type of IT pro works in the field, meaning at client sites or a customer’s house – like a cable company technician.
Your day likely consists of a schedule of places to be at certain times, and you could be in charge of making your own schedule. However, there is always some paperwork involved.
In addition to troubleshooting and problem-solving, field service technicians are also responsible for creating reports outlining their field calls.
How to become a field service technician
Most employers hiring a field service technician seek someone with a high school diploma or GED equivalent. Of course, since mechanical aptitude is necessary, third-party validation of your technical skills can help you get your foot in the door.
In fact, out of all the IT job listings, CompTIA A+ appears the most in ads for field service technicians, field techs, or field engineers. Earning your CompTIA A+ certification demonstrates your baseline knowledge of hardware, software, infrastructure, and networking. Read more about how to get an IT certification.
However, technical skills are not the only requirement for this role. Professional skills also play a big part.
Here are a few of the most critical soft skills that a field service technician must have:
- Great attention to detail
- Self-motivation
- The ability to explain complex technical terms in a user-friendly way
While a field service technician is generally an entry-level position, those who excel in the role may move on to become office managers or head field service technicians.
IT career paths: How to get into IT support
The details
Job titles related to field service technician
- Field systems technician
- Field technician
- Field engineer
Will your next move be a field service technician? If so, check out CompTIA A+ to get the skills to get you there.