Your Next Move: Help Desk Technician

If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.

Your Next Move: Get the Inside Scoop on IT Job RolesThis article is part of an IT Career News series called “Your Next Move.” These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.

If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.

What Is a Help Desk Technician?

A help desk technician’s responsibilities include:

  • Diagnosing and solving computer issues.
  • Installing and training end users in new technologies.
  • Providing remote technical support over the phone or internet.
  • Backing up and restoring data files.
  • Repairing hardware and configuring software to maintain operating systems.

A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. Read more about the daily life of a help desk technician here.

How to Become a Help Desk Technician

While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians.

The Details

Salary Range

The median salary and wage for computer support specialists are $52,160 per year and $25.8 per hour (U.S. Bureau of Labor Statistics).

Job Outlook

From 2014 to 2024, the U.S. Bureau of Labor Statistics projects an increase of 12 percent for computer support specialists, with 88,000 net new jobs expected during that 10-year period.

Job Titles Related to Help Desk Technician

  • Computer support technician/specialist
  • Help desk support engineer
  • Desktop support specialist

Will your next move be help desk technician? If so, check out CompTIA A+ to get you there.

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