This article is part of an IT Career News series called “Your Next Move.” These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.
If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
What Is a Help Desk Technician?
A help desk technician’s responsibilities include:
- Diagnosing and solving computer issues.
- Installing and training end users in new technologies.
- Providing remote technical support over the phone or internet.
- Backing up and restoring data files.
- Repairing hardware and configuring software to maintain operating systems.
A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. Read more about the daily life of a help desk technician here.
Get Ready to Get CompTIA A+
You have many training options to help you prepare for your CompTIA A+ exam, including self-study materials, virtual labs, videos, online classes and in-person career prep classes. In 2020, CompTIA Tech Career Academy is bringing its IT-Ready Technical Support program to classrooms, so that students get the training they need to earn CompTIA A+ and launch their IT careers on the help desk.
Learn More about the CompTIA Tech Career Academy.
How to Become a Help Desk Technician
While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job. CompTIA A+ is a widely recognized certification held by help desk technicians.
The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics).
From 2014 to 2024, the U.S. Bureau of Labor Statistics projects an increase of 12 percent for computer support specialists, with 88,000 net new jobs expected during that 10-year period.
Job Titles Related to Help Desk Technician
- Computer support technician/specialist
- Help desk support engineer
- Desktop support specialist
IT Career Paths: How to Get into IT Support
Will your next move be help desk technician? If so, check out CompTIA A+ to get you there.