Benchmarking Service Performance
Wed, 10 Mar 2010 15:34
In the IT channel today IT services opportunities continue to grow and technology providers continue to transform their operations to be service driven. Many technology providers attribute 30- 50%...
Innovation and a Better IT Service Business: Why Managed Services?- Part 2
Mon, 08 Mar 2010 20:52
This is the second part of my commentary, “Why Managed Services.” In the last article, I examined the reasons that managed services are good for the SMB end customer. In this piece I will discuss...
2018: Flying Cars, the IT Workforce and You
Fri, 05 Mar 2010 20:33
Just about every water cooler discussion I’ve ever been a part of on the future of technology inevitably leads to mention of flying cars and/or robots. People can’t seem to resist criticizing the...
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