Exam Delivery Policies

DELIVERY EXCLUSIONS

CompTIA reserves the right to exclude regions, countries and/or test centers from the CompTIA Certification Program based on potential security and/or integrity concerns.

BETA TESTING

CompTIA reserves the right to exclude countries and/or specific test centers from the beta testing program.

TESTING CENTER SUSPENSIONS

  • CompTIA may suspend testing at any test site where we deem there is a potential threat to the security or integrity of our certification program.
  • CompTIA may, at its sole discretion, reinstate previously banned Testing Centers if;
    • The site agrees to a corrective action plan approved by CompTIA Security to prevent any future exam security breaches.
    • If the Test Center is reinstated by the CompTIA Security Team, the Test Center must agree to the following:
      • The reinstated site must pay for and pass five (5) integrity shop audits within a period of one year.
      • If the site fails one integrity shop it will be closed indefinitely.

Network Disconnection Rules for ProctorU

Following is the CompTIA network disconnect policy enforced at ProctorU:

  • Disconnect >20 secs. One time disconnect: Exam is ended. ProctorU will use a special code* to reschedule candidate within 30 days**. Candidate receives new registration number.
  • Disconnect <20 secs. X3 times: Exam is ended. ProctorU will use special code to reschedule candidate within 30 days**. Candidate receives new registration number.
  • Exam prematurely ended due to complete network outage: ProctorU will assist the candidate with a reschedule appointment at no additional cost*.

*Special code will eliminate any fee to the candidate for the rescheduled exam.
**Candidates will need to wait 14 days after the second attempt, before attempting to retest.
**Candidates will need to wait 90 days after the third attempt, before attempting to retest.

CompTIA reserves the right to review and amend this policy at any time.