Service level agreements, or SLAs, are one of the most common types of legal agreements in the IT industry. Many companies draft their own SLAs without the assistance of an attorney. This practice is not recommended, since drafting an SLA the wrong way can have far reaching legal implications. That said, we realize that not every company has the financial resources to have an attorney draft or review every SLA. This resource will give you some interesting background on how the industry handles SLAs and provides external links to additional information.
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