While the study of emerging technology involves exploration of individual topics such as artificial intelligence, blockchain, and virtual reality, it may be more instructive to think about the broad business goals where new technology plays a critical role. Automation is a prime example, and many companies are pursuing automation initiatives in order to cut costs and reduce errors.
This research brief looks at the current state of automation, describing different stages of adoption, potential benefits that companies hope to gain, and possible drawbacks that are expected as automation becomes more commonplace.
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