Research - Premier Content

Trends in Managed Print: Perspectives from Customers & MPS Providers

Despite the slow decline in aggregate print volumes, print remains a critical function in the business world. According to CompTIA research, 98% of U.S. workers printed at least once during the past quarter. Self-reported print volumes tend to follow a bell-shaped curve, with firms at the endpoints on the high side or low side of print output.

Overall, businesses report generally high levels of satisfaction with print functionality and support, although room for improvement certainly exists.

CompTIA’s Managed Print Services Trends study was conducted in three parts. End user data was collected via an online survey in March 2014 among 400 U.S. business and IT executives responsible for technical or strategic decisions affecting print or document management at their company. End user data was also collected among 200 executives in Canada during April 2014. The channel component was conducted in March 2014 among 350 executives at U.S. IT firms, with most having some level of involvement in the IT channel.

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