Performance: The accomplishment of a task measured against known standards of accuracy, completeness, cost, and speed. Performance is also the fulfillment of an obligation.
Information technology (IT) is increasingly essential to successful business operations. Maintaining and increasing IT organizational performance in key areas such as IT support and IT security are important goals for all CIOs and IT leaders. But with constant pressure to meet budget or time constraints, IT leaders can be tempted to hire staff who can't demonstrate the required skills or for ongoing training. They wonder if hiring a certified candidate is worth it. They question the value of ongoing training, believing that their staff already have the skills they need. However, new research shows that candidates and staff with industry-relevant certifications like CompTIA A+ and Security+ are more confident and knowledgeable and perform better than staff who are not certified. And that performance advantage not only enables new employees to ramp up faster but also is reflected in the higher domain knowledge of IT professionals with many years of experience.
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