The Future of IT Skills: Technical Support

The nature of work is changing. New trends in technology are creating new possibilities for automation and artificial intelligence. While the impact to overall job numbers is unclear, one thing is certain: technical skills will be in high demand.

As part of a series on job roles, this research brief examines the role of technical support in companies going through digital transformation. Broad technical skills across all four areas of IT are now needed, and there is also a demand for level one support to understand operational procedures and project management.

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