How do you measure success when there aren’t any benchmarks? The goal of this document is to set industry best practices around services delivery that shows how best of class service providers and parts suppliers are functioning in the current climate. Potential future goals for the best practices that are discusses include forming a business level accreditation for service providers, utilizing the best practices in community training and continuing education, standardizing the bidding and RFP process, and helping to create best in class service provider benchmarks for the industry. Read on to see how you measure up.
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