Presentations

Service Best Practices from MSPs

Service delivery is a critical piece of maintaining clients. Charles Love of Big Sur Technologies gathered feedback from MSP’s on what are the best practices and tools used by MSP’s to deliver great service.

Charles has added the feedback from the group to the presentation. Topics covered are:

  • Onboarding clients
  • Techs and the sales team
  • Quality Assurance Process
  • Top tools in a technician’s go bag

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