This document serves as a template for hardware maintenance agreements for solution providers doing business with small companies.

Many small companies outsource hardware maintenance because it’s cheaper than having someone qualified to conduct repairs and general maintenance on staff. Though more complex maintenance services require a more complex agreement (if you are providing complex maintenance services, consider the Managed Services Agreement), solution providers dealing with small businesses do not require an overly complicated hardware maintenance agreement. This template covers the basics for the provision of hardware maintenance services to small businesses.