CompTIA’s “Developing a Strategic Plan for Technical Support” document is a quick checklist of important considerations for developing a strategic plan for technical support.
Once you have outfitted your clients with IT products and services, it is crucial that you have a sound strategic plan for technical support in place. CompTIA’s “Developing a Strategic Plan for Technical Support” document provides 13 concise, bulleted factors that you should consider when developing your own plan, including everything from forecasting to staffing, to financials, to quality, to pricing, and everything in between. Use this list as your “go-to” checklist to ensure that you are providing your customers’ with the very best technical support.
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