CompTIA Quick Start Guide to Unified Communications UK

This Quick Start Guide offers solution providers tips and general instruction for the development and delivery of unified communications solutions in the UK.

Though the precise definition of Unified Communications tends to vary, the general definition is understood to be the integration of real-time communication services (like instant messaging, telephony, and video conferencing) with non-real-time communication services (such as voicemail, email, SMS, and fax). It’s not a single product, but a set of products that allows for communication across a broad spectrum of devices and media types.

As more companies begin to embrace UC as a way to improve productivity, lower expenses, improve customer satisfaction, and address evolutions in the workforce (like remote or mobile staff), solution providers have an opportunity for a new recurring revenue stream. This document was created for solution providers looking to develop unified communications solutions and offers seven steps for succeeding in the provision of unified communications services. It also covers basic knowledge of unified communications as well as tips for getting started and experts in the industry.

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