Warranties can be a great place to start building relationships with your customers and boost your value. But this must be done right, which starts with effective and collaborative communication.
Use this Guide to Warranty Communication, produced by the CompTIA ITSS Community, to understand best practices around warranty communication and the conversations you’ll need to have with vendors and end users.
These one-way, two-way and internal communications can add value to your service offering and nurture relationships all around. Use your warranty communications to show your customers you care about even the smallest details, and that they can trust you to help them succeed.
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