CompTIA’s 2nd Annual Unified Communications Market Trends study builds on previous CompTIA research in the tech convergence space, further exploring trends, challenges and opportunities.
This study shows that unified communications solutions providers utilizing managed services and cloud-based delivery models may play a key role in broadening adoption of tech convergence. Of course, there are always challenges. Among the challenges identified in the survey: integrating new unified communications tools with existing technologies; calculating return on investment; and incorporating mobility, social networking, collaboration and video conferencing. Survey respondents say that while some aspects of unified communications systems may not be reliable enough for every customer, and specific solutions may not be available just yet, technology solution providers are in a prime position to help companies address their unified communications needs.
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