Research

2017 HHS State of the States Survey

The second annual survey by CompTIA’s Human Services Information Technology Advisory Group (HSITAG) and the American Public Human Services Association (APSHA) offers insights from state and local health and human services thought leaders relative to agency IT issues, challenges, trends, and perspectives.

State and local health and human services (HHS) agencies across the United States continue to make progress in their use of digital technologies to become more effective and efficient.

Leading the charge in HHS innovation is the expanded use of cloud-based services, with 74 percent of agencies reporting that they have applications in the cloud, up from 55 percent in 2016, the “2017 Health and Human Services State of the States Survey” reveals.

Agencies are also making greater use of mobility technologies, self-services customer call centers and online consumer portals to modernize service delivery. Service providers are taking these steps even while dealing with the uncertainty of the ongoing federal healthcare debate.

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