New CompTIA Experience

• The website has been redesigned to provide a simpler, more intuitive shopping experience.
• Products are now organized by certification (e.g., A+, CySA+) and subcategories (e.g., vouchers, training).

Click on the “Certifications” tab to browse and purchase products.

Explore career paths and roles through blogs, stories, and video testimonials, all linked to certification pages.

Log in to your "Customer Profile" and navigate to the “Order History” section to view order history, including redeemed keys and returns.

Refunds are now managed internally by CompTIA. Our returns policy and timeframes can be found here. Once the return process is started, you’ll receive an email notification confirming that your return request has been submitted, and you will receive additional follow-up communication from our support team regarding the processing of your return.

No, you will now have the option to check out as a guest.

In addition to traditional payment methods, you can now use Google Pay and Apple Pay for a faster checkout process, in addition to PayPal, Credit Card, Wire Transfer/ACH, and Line of Credit.

• You’ll receive an order confirmation email from no-reply@shop.comptia.org.
• Fulfillment details will be sent from auto-fulfillment@comptia.org. Check your spam folder and add these email addresses to your safe senders list to ensure delivery.

Scroll to the bottom of the page to select your region (e.g., Global or North America).

As a student you may be eligible for a discount when you link your SheerID through your account information under Login > My Customer Profile. Alternatively, you can access this feature directly on the checkout page by following this prompt displayed on the page: ‘Student? See if you qualify for a discount.’ Once your student ID is validated by completing the fields on the SheerID pop-up, your discount will be automatically applied.