Q: When will I receive my product(s)?
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You can expect to receive an email from auto-fulfillment@comptia.org within 1 hour of placing your order, with your product access details.
If you do not receive this email, please check your spam or junk folder. If you still do not see it, please submit a Help Request.
Q: How does CompTIA fulfill product orders?
- For learning products with a quantity of 1 or 2, CompTIA will fulfill and deliver individual access keys for the product.
- For learning products with a quantity of 3 or more, CompTIA will fulfill and deliver a Business/Organizational classroom setup, which includes student access keys for the product.
- For exam products, they will be fulfilled with individual exam vouchers regardless of quantity.
Q: Is there a difference in the learning products content provided?
No, both the individual and Business/Organizational offerings of the learning products provide access to the same product and content.
Q: What is the benefit of the Business/Organizational learning product offering?
The Business/Organizational offering includes the additional benefit of classroom management and student reporting for learning products, which is not available with individual access keys.
Q: Who can I contact if I have questions about products or fulfillment?
If you have any questions about our products or fulfillment offerings, please contact us at storehelp@shop.comptia.org.