A help desk technician provides technical support to users by diagnosing and resolving computer issues, installing and configuring software, and offering guidance on IT-related problems.
48,000+
Number of U.S. job listings by employers in the last 12 months
$52,000
Median annual salary
220,000
Projected employment through 2030
What is a help desk technician?
A help desk technician provides essential technical support to computer users. They handle customer inquiries and work diligently to resolve technical issues related to computer hardware, software, or networks. Support is provided through various channels such as phone, email, live chat, or screen sharing. For more complex issues, they may refer customers to advanced technical support. Help desk technicians also track help requests using a ticketing system.
U.S. hiring data
Source: CompTIA analysis of Lightcast & U.S. Bureau of Labor Statistics data
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