Managed Services Agreement Legal Template

This template provides you with a simple form which automatically produces a standard, complete, and thorough legal service agreement as a managed services provider. You can amend this document to suit specific purposes, although it has been designed with the best practices of CompTIA’s member organizations in mind. It can serve as a basis for binding service agreements between your organization and its customers.

• Each of the entries in the form is thoroughly explained. You’ll see exactly what the agreement needs from you, and why it needs it.
• Once you complete this form, the template will generate simple, principled, unambiguous language tailored both to your organization and the needs of the customer classes you describe.
• Use this form more than once to produce templates for different classes of customers, such as sole proprietorships, partnerships, and limited liability corporations.

It’s a five-page form, so be prepared to take some time. Certain entries in this form will require thoroughly detailed descriptions from you. Those descriptions are just as thoroughly explained in the instructions, with examples. You may want to consult with CompTIA professionals and instructors for advice. In the process, you’ll learn more than you ever anticipated about the expectations of customers from an MSP.