Research - Premier ContentPublished : July 09, 2019
Tags : The Business of Technology
In a series of qualitative interviews with channel and end user executives, the executives view customer experience as a growing, strategic focus for their companies. Moreover, all of the executives believe their companies have customer churn that’s the same as or better than industry averages. For executives seeking to understand how CX impacts customer acquisition, onboarding, retention and satisfaction, these interviews provide context.
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