Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80SPRING 2017 | CompTIAWorld 49 Q & A The Power of Prediction The Power of Prediction W e sat down with Tim Herbert, CompTIA’s senior vice president of research and market intelligence, to get a broad look at the association’s rich library of research, as well as his take on where the IT industry is today and where it’s headed tomorrow. CompTIA: Before diving into details on the latest trends in the IT industry, can you describe the overall purpose and goals of CompTIA’s research? How does research contribute to the mission of the association? TIM HERBERT: Big picture, research is a tool to inform decision-making. We recognize our members face countless decisions regarding the direction of the industry, their businesses, their customers and more. Through data and insights, we strive to put IT firms and professionals in the best position to succeed. C: Research obviously benefits CompTIA’s members, but it also touches other parts of the organization. What are some of the ways that research interacts with other CompTIA functions? TH: Research underpins many functions at CompTIA. From assessing customer satisfaction and certification skill requirements to promoting CompTIA thought- leadership in the media and supporting advocacy efforts on Capitol Hill, the research team keeps busy interacting with departments across the organization. C: Turning to the IT industry, what is the sentiment around the direction of technology? Are people excited about future prospects or concerned about disruption? TH: After 20 years of following the tech sector, one lesson I’m routinely reminded of is the pitfalls of overgeneralizing. Every seemingly straightforward story inevitably has underlying complexities and nuances. With that being said, a number of indictors point to an economy and industry on solid footing. CompTIA’s IT Industry Business Confidence Index recently reached a new high. The unemployment rate for IT professionals remains at historic lows. Customer demand for products and services that enable digital transformation shows no signs of letting up. That’s the good news. The concern comes in the many factors that can quickly introduce uncertainty into the