Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80CompTIAWorld | SPRING 2017 36 model aims to teach interns the skills they need to pass CompTIA A+ and CompTIA Network+. Once an individual becomes A+ certified, they are then trained on vendor product skills to repair desktops and laptops and to obtain vendor certifications to make warranty repairs. Both programs also put a strong emphasis on essential soft skills. “There’s not a lot of room for people who don’t have social skills, communication skills, problem-solving skills and general business skills in the IT world,” Hebert says. “It’s not good enough today to be a good engineer; you have to be a well-rounded engineer.” To that end, Hebert has designed Atrion’s program around customer service, problem solving, critical thought and leadership. “Sometimes a client tells you the Internet is broken,” he said. “But what they really mean is that they just can’t get to Yahoo from this particular laptop. We teach our students to see beyond what is in front of you and to think about a problem in a different way.” Piñeiro is in agreement, saying that ASI interns will not meet with clients until they have mastered these skills as well. Reaping the Rewards Hebert says that overall Atrion’s program created outstanding outcomes, longevity and a high level of satisfaction. It’s retention rate of approximately 90 percent has allowed Atrion to close the gap – all but eliminating the frustrations Hebert’s team felt just eight years prior. According to Hebert, about 95 percent of the employees who go through Atrion’s internship program say the experience is life-changing. “It’s really helped them supercharge their careers and look at themselves on a professional and personal level in a completely different way,” he said. “ASI has hired 800 entry level technicians over the course of the past 12 years through our partnerships with nonprofit organizations,” Piñeiro said. “Many of these technicians come from underserved areas of poverty. I know that many of these individuals have moved on to senior positions in their careers and are able to support their families in ways they probably never imagined. It feels good to know they had their start with us.” Gavin echoes that sentiment. “Our STEM education efforts inspire and support the next generation of inventors and technologists, including underrepresented students who might otherwise be deterred from pursing STEM education and careers,” she said. “As a result, we’re enabling more people to work in well-paying careers and strengthening the foundation for the development of innovative solutions that will improve people’s lives and help make the world a better place.” Currently, there are 10 programs in schools, libraries, universities and the private sector inspired by Qualcomm’s innovative Thinkabit Lab. Want more information? Contact