Community Initiatives

Our Technology Lifecycle Services Community is a meeting ground for all kinds of collaborative efforts from technology services and support professionals. Below is a list of all of our community projects as well as their current status and owner.

In Progress Initiatives

GroupInitiatives/Project NameStatusCompletion DateOwner
Technology Lifecycle Services Print Services Delivery Benchmark Data In Progress05/31/17Cathy Alper
Technology Lifecycle Services Podcast Library In Progress12/31/17Cathy Alper
Technology Lifecycle Services Talent Acquisition -- Career area matrix and detailed information 2016 - 2017 In Progress12/31/17Cathy Alper

Completed Initiatives

GroupInitiatives/Project NameStatusCompletion DateOwner
Technology Lifecycle Services Quick Start Guide to Automation Tools for Field Services Complete04/11/17Cathy Alper
Technology Lifecycle Services Being a Good LinkedIn Group Citizen Complete12/31/16Cathy Alper
Technology Lifecycle Services ITSS 2016 Webinar Series Complete12/31/16Cathy Alper
Technology Lifecycle Services Warranty Collaboration and Communication Complete04/01/17Cathy Alper
Technology Lifecycle Services Promote Test Drive an IT Career Videos Complete12/31/15Cathy Alper
Technology Lifecycle Services Technical Certification Clearinghouse Complete12/31/13Cathy Alper
Technology Lifecycle Services Standard Error Codes Complete06/30/04IT Services & Support
Technology Lifecycle Services Services Skills Development Complete12/31/09Bryan L'Esperance
Technology Lifecycle Services Service Repair Terminology Glossary Complete06/30/09IT Services & Support
Technology Lifecycle Services Service Delivery Optimization Complete04/01/11Cathy Alper
Technology Lifecycle Services Service Abuse/ Warranty Fraud Complete04/30/13Cathy Alper
Technology Lifecycle Services Sales Training Complete12/31/12Cathy Alper
Technology Lifecycle Services Rules & Regulations Complete06/30/06IT Services & Support
Technology Lifecycle Services Product/Lifecycle Data Standard Complete06/30/05IT Services & Support
Technology Lifecycle Services Parts Quality Best Practices Complete06/30/08IT Services & Support
Technology Lifecycle Services Informational Resources Portal Complete12/31/11Cathy Alper
Technology Lifecycle Services Industry Standards for Damages Caused by End-User Customer (Europe) Complete03/31/11Elzbieta Godlewska
Technology Lifecycle Services Industry Leading Executive Forum Complete01/31/12Jim Hamilton
Technology Lifecycle Services Help Desk Glossary Complete06/30/07IT Services & Support
Technology Lifecycle Services Green IT Service Provider (Europe) Complete03/31/11Elzbieta Godlewska
Technology Lifecycle Services Green IT Complete12/31/10Jim Hamilton
Technology Lifecycle Services Electronic Warranty Claim Standard Complete06/30/09IT Services & Support
Technology Lifecycle Services Customer Service Skills Complete06/30/07IT Services & Support
Technology Lifecycle Services Cost-to-Serve Benchmark (Europe) Complete03/31/11Elzbieta Godlewska
Technology Lifecycle Services CompTIA Gold Level Authorized Service Center (ASC) Program Complete12/31/14IT Services & Support
Technology Lifecycle Services CompTIA Career ID # Complete06/30/05IT Services & Support
Technology Lifecycle Services CompTIA Authorized Service Center (ASC) Program Complete12/31/14IT Services & Support
Technology Lifecycle Services Chief Services Officer Complete06/30/09IT Services & Support
Technology Lifecycle Services Changing Services Delivery Models Complete10/31/12Cathy Alper
Technology Lifecycle Services Services 3 - 5 Year Future Complete12/31/14Cathy Alper
Technology Lifecycle Services Recruting and Retention: Gen X and Social Media Complete12/31/13Bryan L'Esperance