Presentation Slides

Cloud Community Virtual Meeting Slides & Recording, September 22, 2016 - Understanding the MSP / Vendor Relationship

What do MSPs and Vendors want and need from each other? The foundation of an effective and mutually beneficial relationship between a MSP and a cloud vendor is a clear and motivating partner program, where both parties are contributing to a mutual goal. Personal layers of compassion, really listening, respect, and open communication are service oriented additions that can elevate the relationship to new heights. Samantha Ciaccia, Channel Engagement Manager at Datto Inc. and Matthew Hahn, VP Technology at SWK Technologies share what makes a successful partner program and what they want and need out of the relationship.