Presentation Slides

Customer Experience - The Competitive Advantage from Loyal Customers

Phil Sager, Principal at Bain delivered a session around Customer Experience and the competitive advantage from loyal customers.

Phil Sager is a Principal in Bain’s Toronto office and a leader in the Customer Strategy and Marketing practice. He focuses on Customer Experience transformations and the Net Promoter® System.

Phil has advised clients across North America, South America, Europe and Asia in the telecom, financial services, hospitality and airline industries.

He holds a Bachelor of Science in Electrical Engineering from Queen’s University and an MBA from INSEAD.

Session Recap:

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