Presentation Slides

2016 Managed Services Community Meeting at ChannelCon; Don Crawley & Hallway Chat

1) How to Create Raving Fans of Your Managed Services Business. The successful Managed Service provider makes IT seamless, but how do you maintain value and visibility at all levels within your client’s business? Customer service is the key. Join us, as we hear from Don Crawley, author of The Compassionate Geek an expert in the field on how to build and maintain world-class customer service that creates raving fans who keep coming back for more. 2) Best Practice Exchange. Remember that hallway conversation…at that event last year? What action did you take? What impact did that dialogue have on your business? These types of impactful interactions are what being in community is all about; and this is the focus of the CompTIA Managed Service Provider Community Best Practice Exchange. This portion of the session was on Facebook Live. You can watch it at #CC16HallwayChat