Director, USCU ASP Relationship & Programs, Xerox Corporation
Vice Chair, Advancing Diversity in Technology
WHO I AM: Global Customer Experience Executive and IT Industry Expert delivering consistent and measureable success designing and implementing innovative customer focused programs and strategies. The programs I've implemented have resulted in increased customer satisfaction and retention, improved the customer experience, while delivering organizational efficiencies and reduced operational costs.
WHAT I DO: Leverage nearly 20+ years of experience developing programs that deliver value while building strong partner alliances, creating innovative customer support, and implementing programs that deliver value while building strong alliances. International Impact: U.S., Canada, Puerto Rico, Guam
VALUE I BRING: I support the deployment of new products and delivery support to internal and external customers while maintaining excellent customer satisfaction with key partner groups.