As the public sector supports the delivery of services to constituents with a remote workforce, the vendor community continues to play a critical role in ensuring state and local governments manage and succeed during these trying times. To battle COVID-19 and ensure the delivery of services, a number of tech vendors are providing free or discounted products and services to state and local clients.
Here is a running list of vendors and the promotions they currently have and here is the first list published in April, 2020.
State and local organizations are rapidly adapting to serve their constituents as the demand for government services rises. Amazon Web Services (AWS) is offering a variety of resources to make it simple and cost-effective for organizations to innovate with the cloud:
- Amazon Connect enables businesses to have a fully operational contact center that can be operated virtually anywhere. You can set up an Amazon Connect contact center or hotline in minutes and start taking high-quality audio calls. Use Amazon Connect for free for the first 12 months.
- Amazon AppStream 2.0 is a fully managed application streaming service that allows your remote workers or students access to the applications they need on any computer, whether they're in the classroom, the library, a cafe, or at home. Try sample applications at no cost.
- Free virtual classroom training - Learn in-demand cloud skills from AWS accredited instructors in a hands-on learning environment. AWS experts with advanced technical knowledge, discuss complex topics, and will answer your questions in real time. Current courses include Cloud Practitioner Essentials, Technical Essentials, Cost Optimization and more. Available through July 31st.
Shelter-in-place orders, limited self-service channels and outdated technologies are making it difficult for individuals and families to apply for Unemployment Insurance, SNAP, TANF, and other benefit assistance programs that they need. To help, Diona is offering:
- Diona Mobile Self Service hosted on a government-approved cloud to enable government organizations to provide individuals the ability to apply for benefit programs from their homes with their Android or iOS smartphones or tablets
- Diona Services for the initial setup and configuration at no cost for the first week and then at cost for the following two weeks
- To learn more, please visit https://www.diona.com/covid19 or contact email@example.com
To help alleviate the burden on already taxed government agencies, IBM is offering:
- IBM Services for Contact Tracing: Quickly identify and mitigate transmission and predict areas of resurgence while protecting residents' privacy and security. More information online.
- Watson Assistant for Citizens via the IBM Cloud available for no charge for at least 90 days and will assist with initial setup. More details here or request access.
- The secure and scalable IBM Citizen Engagement on the cloud. More details here.
Key Deliverables free for 90 days hosted on cloud:
- Responsive website for multiprogram screening with a pre-built set of questions
- One Benefit Application (SNAP-food assistance, Unemployment Insurance or Child Care) preconfigured with a set of questions
- Watson Assistant (chatbot) integrated with the Citizen Engagement module with 15 pre-trained intents
Optional for a fee:
- Social program expert services to provide configuration and state-specific requirements
Contact Tracing App: Infosys has developed a privacy-first contact tracing app – Crush COVID RI for the State of Rhode Island. The app offers several key features like virus hotspot visualization and data analytics capabilities, location diary using GPS phone data and notifications for potential at-risk citizens, and COVID-19 FAQ with multiple language support.
The app is being used by the State of Rhode Island to slow the spread of the virus and safely re-open businesses. It can be configured for other states as well and Infosys is offering to implement the app out-of-the-box at no cost. More information about the app and our partnership with RI is here
To aid global contact-tracing efforts and support the many essential business operations and public sector services provided by its customers, Kronos has introduced an automated reporting capability to help streamline the employee contact-tracing process, if needed, for tens of thousands of organizations worldwide.
- Leveraging data science to analyze labor records and time and attendance data collected by a Kronos solution, the new capability can generate a simple report organizations can use to quickly identify and communicate to employees who may have come in contact with a co-worker who has tested positive or is presumed positive for COVID-19.
- An employer can generate a contact-tracing report using only the afflicted employee’s ID number to identify potential contacts – i.e. employees clocked in at the same time and same location as someone testing positive or presumed positive for COVID-19 – based on overlapping shifts.
As state, local, and health officials dedicate an increasing amount of resources to various contact-tracing initiatives, this information can empower organizations to partner with health officials to rapidly notify potentially exposed employees and ensure their people receive appropriate care, treatment, and proper direction – such as self-quarantining instructions and initiating heightened cleaning efforts in exposed work areas – to help reduce the risk of further virus transmission.
- The employee contact-tracing capability is available free of charge with self-service instructions provided for an organization’s Kronos administrator in the Kronos Customer Community.
Kronos customers are also urged to visit the COVID-19 Resource Center on the Kronos Customer Community for many other tools and resources available to help organizations navigate the pandemic, including specific information on how to clean timekeeping devices, free access to employee badges and 24/7 support, and several knowledge base articles to configure their system to meet changing regulatory requirements, work rules, and specific needs.
NetApp has a number of business continuity and telehealth offerings free of charge for public sector and healthcare organizations. Contact your local NetApp sales representative or reach out to NetApp here for more information any of these offers:
- Free 60-day trial of Cloud Insights to monitor and optimize your infrastructure, including public clouds and private data centers.
- Complimentary System Risk Assessment – NetApp's agentless data collector identifies potential capacity and performance issues, arming you to mitigate risk before the expected surge. This assessment includes a remote advisory session to review results.
- Complimentary Access to Genomic Research Tools – To help researchers accelerate their AI-based genomics research, NetApp has partnered with NVIDIA and Core Scientific to offer free 30-day access to a powerful GPU-enabled toolset for high-performance genomic analysis.
- Complimentary Telehealth Expertise and Infrastructure Planning – As screening, well care, behavioral health, and other appointments shift to telehealth platforms, our experts are available to help you stand up or scale your program.
Preparing for the Next “New Normal”. Tanium has helped the largest and most demanding IT government and enterprise environments overcome adversity amid the COVID-19 pandemic and unplanned distributed workforces. The rapid transition to work-from-home (WFH) arrangements revealed a hard truth about traditional IT infrastructures: critical visibility, resilience and accountability gaps were far more pervasive than expected. We continue to see:
- State and local government agencies face challenges of securing critical data with limited budgets, staff and unreliable technology. Tanium helps to modernize IT operations and security with a unified platform while also aiding in the efforts to meet NIST Framework 800-171, IRS 1075, HIPAA, GDPR and FISMA compliance.
- State and local government agencies are under immense strain to remain secure amidst a growing number of cyberattacks and malicious threats. IT hygiene is foundational for state and local government cybersecurity posture and decision-makers need visibility into their increasingly complex networks to securely monitor every endpoint.
- State and local government decision makers need to be empowered with foundational IT hygiene and the necessary visibility and control for real-time risk decisions, whether on-premises, off-premises or in the cloud supporting today’s renewed focus on remote workforce capabilities.
Tanium is offering a free IT gap assessment to help state and local government agencies take their first step to reducing complexity, improving efficiency and aligning teams with unified endpoint management and security.
If you know of other CompTIA members offering free or discounted services, please email Ioana Lewis (firstname.lastname@example.org) to add them to the list.
Note: Vendors may change these offers or make them no longer valid at any time.