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Government Officials Optimistic About Benefits of Smart Cities, CompTIA Survey Finds

Sep 13, 2016

Downers Grove, Ill. – Government officials have favorable expectations for the benefits and value that smart cities solutions will deliver, according to a new research brief from CompTIA, the nonprofit association for the technology industry.

CompTIA’s Building Smarter Cities finds that one-half of local, state and federal government personnel surveyed believe the Internet of Things – and by extension, smart cities – will definitely provide value. Another 39 percent say it will probably provide value.

“Improved decision-making made possible through new or better streams of data ranks as the highest perceived benefit,” said Tim Herbert, senior vice president, research and market intelligence, CompTIA.

“Given the many layers of agencies, jurisdictions and constituencies, interest in data-driven decision-making is not surprising,” Herbert continued. “Even small improvements in empowering government workers with the right data at the right time can pay dividends.”

Staff productivity and cost savings from operational efficiencies – both closely related to data-driven decision-making – rank second and third as smart city value proposition factors. Accomplishing these goals will require an investment in staff training and workflow optimization technology.

Government officials are mindful of other challenges and obstacles to widespread adoption of smart cities solutions. Factors such as upfront and ongoing costs, security, complexity and interoperability must be considered.

“Even the tech-savviest government staff may quickly find themselves in unfamiliar territory when it comes to systems integration,” Herbert noted. “A smart cities pilot project managed by internal staff may become unmanageable when it expands beyond the pilot phase.”

In some cases public-private partnerships may be used to overcome expertise or staff time constraints. In other situations cities will rely on technology solution or managed services providers.

“We may soon see ‘smart cities-as-a-service’ providers emerge from firms with expertise in technology integration, APIs, cloud computing, data, and security,” Herbert said.

A net 36 percent of respondents reported having some type of IoT initiative underway.

The impact of IoT and smart cities is already being felt in areas such as waste management, the power grid and utilities and public safety. Over the next two to four years smart cities and IoT will continue to impact those areas, as well as transportation (citied by 72 percent of respondents), transparency and open data (74 percent) and parks, recreation and the environment (74 percent).

Data for CompTIA’s Building Smarter Cities was collected through an online survey of 172 government personnel with some degree of technology decision-making responsibility. The survey was conducted in June and July. The free research brief is available at

About CompTIA
The Computing Technology Industry Association (CompTIA) is a non-profit trade association serving as the voice of the information technology industry. With approximately 2,000 member companies, 3,000 academic and training partners, 80,000 registered users and more than two million IT certifications issued, CompTIA is dedicated to advancing industry growth through educational programs, market research, networking events, professional certifications and public policy advocacy. To learn more, visit CompTIA online, Facebook, LinkedIn and Twitter.

Steven Ostrowski